Leasing Agent

United Church Homes

19d

About The Position

The Leasing Agent supports the overall occupancy and resident engagement goals of the housing community. This position focuses on marketing available units, guiding applicants through the leasing process, and ensuring new residents have a smooth, positive move-in experience. The Leasing Agent works under the supervision of the Campus Housing Supervisor and collaborates closely with the Housing community team to maintain full occupancy and resident satisfaction.

Requirements

High school diploma or GED required.
One (1) year of experience in customer service, marketing, or leasing preferred.
Proficient use of computers, the Internet, and relevant software programs, including Microsoft Office.
Valid driver’s license required; must meet company vehicle insurance and driving record standards.
COS certification or equivalent knowledge required.
Must have strong interpersonal and communication skills.
Must have the ability to organize and manage multiple priorities.
Must have working knowledge of Microsoft Office and basic property management systems.
Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook.

Nice To Haves

Associate’s degree or coursework in property management, marketing, or a related field preferred.
Experience in senior housing, affordable housing, or nonprofit environments helpful.

Responsibilities

Responds promptly to all leasing inquiries and provides professional, friendly property tours to prospective residents and their families.
Promotes available apartments through approved marketing channels, community outreach, and referral partnerships.
Maintains an up-to-date understanding of available units and upcoming vacancies.
Assists with preparing and posting flyers, newsletters, and event information related to leasing or community engagement.
Complete annual recertifications / lease renewals as needed.
Assists applicants with completing rental applications and required documentation, ensuring accuracy and timeliness.
Communicates regularly with applicants regarding their status on the waiting list.
Coordinates scheduling of move-ins and ensures all pre-move-in requirements are met.
Prepares welcome materials and conducts move-in orientations, ensuring residents understand policies and available services.
Serves as a welcoming and supportive point of contact for new and existing residents.
Supports resident satisfaction efforts by assisting with community activities and resident communications as assigned by the Housing Manager.
Helps maintain a positive living environment through professional and courteous interactions.
Works closely with the Housing Manager on occupancy goals and marketing strategies.
Collaborates with the Office Coordinator to ensure applicant and resident files are accurate and complete.
Coordinates with the maintenance team to ensure units are move-in ready and tours are scheduled efficiently.
Provides administrative support to the Housing Manager related to leasing activity, reports, and updates.
Adheres to all HUD and Fair Housing regulations during the leasing process.
Maintains confidentiality and adheres to United Church Homes policies and procedures.