Leasing Agent

Cornerstone Residential•St. George, UT

2h•Onsite

About The Position

Cornerstone Residential is a comprehensive property management company committed to providing exceptional service while maximizing revenue for its partners. The company manages over 23,000 housing units across 229 communities throughout the western and mid-United States. Cornerstone focuses on resident and employee satisfaction to maintain high occupancy rates and foster community loyalty, aiming to create welcoming living environments and drive income growth for property owners. The Leasing Agent is responsible for welcoming prospective residents, assisting with property viewings and tours, providing accurate information about apartment homes, properly processing rental applications, securing lease agreements from qualified persons, and assisting with lease renewals. All job duties must be conducted in accordance with Fair Housing Laws and Company policy, supporting the overall objective of meeting client expectations based on the respective financial operating budget and management agreement.

Requirements

Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
Experience in hospitality, retail, sales, or customer service will also be considered.
Minimum 1 year of customer service and sales experience.
High School diploma or equivalency certificate required.
Valid Driver's License, a good driving record, and current motor vehicle insurance which meets State requirements.
Must be proficient in speaking, reading, and writing in English.
Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
Must be able to pass a background and drug screening.
Must have LIHTC experience.

Responsibilities

Responsible for carrying out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure Cornerstone is meeting the Client's objectives and expectations.
Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests while representing Cornerstone.
Maintain occupancy levels as established by owner/budget expectations.
Exhibit professional leasing techniques.
Assist with the completion of the monthly Market Surveys and analysis.
Assist with advertising and marketing strategies for the apartment community as needed.
Exhibit closing ratios in regards phone and walk-in traffic per Cornerstone policy.
Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily.
Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
Assist with resident retention programs.
Ensure the safety, comfort, and privacy of all property residents.
Ensure move-in orientation is completed consistently with new residents.
Maintain appropriate resident files including forms, leases, documents in accordance with Cornerstone Standard Operating Procedures.
Responsible for the daily integrity and confidentiality of resident files.
Ensure that documents and reporting systems are maintained, updated, and organized.
May assist in periodic reporting requirements as requested.
Ensure compliance of risk management items such as reporting timely and/all injuries, illnesses, property damage following proper standard operating procedures.
Assist residents with reporting of maintenance needs.
Document facility and maintenance needs and ensure timely completion.
Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
Follow up on maintenance requests to promote resident communication and satisfaction.
Other duties as assigned