Leased Housing Manager

Providence Housing Authority•Providence, RI

About The Position

Responsible for overseeing administrative functions, customer service relations, and staff professional development. Provides staff supervision and ensures high-quality customer service delivery. Assist with oversight of all departmental administrative functions, including quality control/audits, SEMAP preparation support, fraud investigations, staff training initiatives, and billing/billing reconciliation processes.

Requirements

A four-year degree from an accredited college or university required. Education requirement may be waived if applicant has demonstrated competence in the criteria cited and has at least 5 years of experience in the HCV Program or Public Housing
3-5 years of senior management experience
Must obtain Reasonable Accommodation Certification within 3 months
Must possess or obtain a Section 8 Management Certification within one (1) year
Must be computer proficient
Must have excellent ability to analyze data and trends
Must have ability to plan and implement streamlined procedures
Must have in-depth knowledge of HUD database (currently Secure Systems)
Must have in-depth knowledge of PHA software to troubleshoot problems
Must be skillful at dealing with people
Ability to prepare clear and concise reports
Ability to calculate rents and apply federal regulations
Ability to establish monitoring and evaluation systems
Ability to lead and direct staff
Ability to work in a diverse workforce
Possess proven and excellent writing skills
Ability to present ideas effectively, both orally and in writing
Skillful at making oral presentations
Working knowledge of public administration practices
Ability to maintain confidentiality
Ability to represent the PHA before diverse audiences
Ability to work harmoniously with other agency personnel
Ability to be flexible, work under pressure and meet tight deadlines
Considerable knowledge of current trends in local rental housing market
Ability to work in an office environment
Ability to work in the field under various weather conditions
Type: sedentary and manual work
Ability to perform administrative duties; bending over to low files, reaching high files
Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move an object. Work involves sitting most of the time, but may involve walking, standing, or driving for brief periods of time
Ability to work 35 hours per week
Ability to work additional hours at night or weekends as needed
Competency in operating basic office equipment including various computer applications such as Microsoft Office products, printers, scanners, tablets and general office equipment including multi-line telephone and fax

Nice To Haves

Bi-lingual/Spanish Speaking, preferred
Three years of experience in Section 8 rental assistance programs preferred

Responsibilities

Assists Directorship in the direction and coordination of the department’s activities, functions, goals and objectives
Supervises activities with respect to program operations including; housing assistance payments; grievances; rent reasonableness; housing quality standards inspections; reexaminations; and owner outreach/marketing
Investigate and address customer service complaints
Assist with conducting quality control reviews to ensure proper program compliance
Oversight and reconciliation of monthly billing activity
Assists in reviewing, maintaining, and implementing all appropriate leased housing administrative practices, personnel policies and procedures
Assists with correcting errors in PIC; monitors reports to ensure a high submission rate
Oversees the Reasonable Accommodate process to ensure accurate administration and tracking; Participates in hearings, including presentation of information
Monitors and participates in fraud investigations
Prepares and researches data as needed for reports or special projects
Assists with troubleshooting computerized inspection process; ensures completion of annual inspections in a timely manner
Assist with troubleshooting departmental computer operations within the PHA software
Performs special assignments
Assist with preparation of management reports generated from the various databases
Assists Directorship in all tasks as needed and as assigned
Assists in the supervision of the staff including the review of workload, schedules, personnel assignments, and on-going work/projects
Assigns specific duties and special projects to personnel, considering individual knowledge and experience
Assists Directorship in the performance evaluation process
Assists with reports and other data prepared by personnel for clarity, completeness and accuracy, and conformance with agency policies and regulatory requirements
Forwards approved reports and records to supervisor for action
Issues vouchers and approves extensions to participants and applicants
Performs onsite inspections of units, prepares reports and re-inspects when necessary
Assumes responsibilities for the department in the absence of the Department Directorship
Review requisitions for developments for accuracy
Conducts informal meetings/hearings with applicant, residents and owners
Creates newsletters for owners and/or participants as needed
Coordinates and monitors compliance with federal, state and local regulatory agencies
Works on, researches and completes special projects, as assigned
Assess and determine training needs for the department
Organizes and conducts educational briefing/orientation sessions
Organizes and conducts educational sessions for new owners