Lease & Rental Operations Coordinator

RIHM FAMILY COMPANIES•South Saint Paul, MN

About The Position

This position supports the sales and operations teams. Reporting to the Western Region Operations Manager and providing input to other management functions (operations, accounting, finance, etc.). This individual ensures Lease and Rental equipment is properly maintained and serviced. This incumbent also will provide assistance and back-up for the Rental Manager and Rental Operations Coordinator in Coon Rapids as needed.

Requirements

High School Diploma or GED
2+ years of truck or equipment repair business experience
Excellent PC, word processing (Word), PowerPoint, database management (Enrich) and
spreadsheet development skills (Excel)

Nice To Haves

College Degree (Business/Management/Sales)
Practical use and understanding of Enrich software
Truck leasing and rental background
A class A CDL is preferred
Understanding of Hours of Service and other State and Federal regulations preferred
Ability to perform minor repairs, replace fuses, replace light bulbs, add oil, coolant, or washer fluid preferred

Responsibilities

Schedules service events with Customers and the shop. Keeps customer updated on the status of repairs when trucks are in the shop.
Maintains accurate records of service work performed and processes billings for all work performed. Bills customers for damage done to trucks.
Uses electronic service tools to determine possible equipment malfunction and creates a work plan to support the customer
Keeps our teams informed of equipment condition in the yard daily. Prioritizing work to be completed first with the shop.
Ensures that warranty is requested and received for all warrantable repairs. Ensures campaign completion when equipment is in for maintenance
Works with administrative staff to ensure bills are processed, fuel receipts and other paperwork are completed in a timely manner
Answers after-hours and emergency calls as needed, and coordinates vendors to complete repairs afterhours.
Develops a skills inventory for technicians and vendors and schedules appropriately skilled technicians and vendors to service work orders
Creates rental agreements and work orders in enrich
Uses Decisiv Tool to manage open work orders and repairs.
Provides support and backup for Rental Manager as needed:
Check out rental trucks and check them back upon return
- Respond to inquiries on rental availability
Coordinates movement of equipment between locations as needed.
Other duties to meet business requirements.

Benefits

VERY COMPETETIVE PAY!
Generous Personal Time Off Plan (PTO) + Holidays
Medical, Dental, Prescription & Vision Coverage
Health Savings Account (HSA) with Employer Contribution
Flexible Spending Account (FSA)
401(k) Savings Plan + Employer Match
Employer Paid Basic Term Life and AD&D Coverage
Employer Paid Long Term Disability Insurance
Short Term Disability Available with Employer Contribution
Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
Company Paid Training
Employee Assistance Program
Company Discounts (ex. Verizon Employee Discount)