Learning Trainer

Amazon • Englewood, CO

13d • Onsite

About The Position

Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us! The Learning Trainer is passionate about providing an engaging onboarding and training experience for Amazon’s associates. The Trainer coordinates the compliance and completion of learning activities onsite. Their primary responsibility is to ensure that all associates receive standard learning programs during their Day 1 onboarding and Week 1 training. This is achieved by creating onboarding and training execution plans, communicating those plans to operations leadership, coordinating the activities of Ambassadors, auditing learning delivery, and tracking compliance. The role requires an understanding of standard learning programs, operational needs, and the ability to drive resolution on compliance gaps. The Trainer will work in close partnership with operations leadership, Ambassadors, and the Learning Process Engineering Execution team. The role requires people who are collaborative and innovative in solving problems on behalf of new associates.

Requirements

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Excellent written and verbal communication skills
• Excellent organization skills
• Fully trained SSD associate with no active warnings and positive UPT
• Current Ambassador
• Comfortable talking in front of a group as well as one-on-one with an individual
• Able to give and receive feedback effectively
• Able to meet time commitments and deadlines, goal oriented
• Checks and tests for understanding
• Able to provide feedback to operations and central leaders
• Able to read and understand data, dashboards, and excel reports

Responsibilities

• Monitor Ambassador coverage to goal and train new Ambassadors as needed to close gaps
• Create associate training plans, communicate those plans to operations leadership, and coordinate Ambassador activities to deliver standard learning programs
• Monitor daily and weekly compliance of learning activities and partner with operators and Ambassadors to close gaps
• Audit learning programs and the delivery of training steps, provide coaching and feedback to Ambassadors
• Engage with associates as they learn their new roles
• Drive adoption of learning programs and implement changes onsite
• Attend weekly Learning Business Review calls to represent the site, bridge compliance gaps, and provide feedback to central teams
• Hold weekly Ambassador stand-ups to discuss compliance trends, training updates, and feedback

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees