Learning Tech Support Specialist

Oak Hammock at the University of Florida•Gainesville, FL

About The Position

The ILR Specialist supports the Institute for Learning in Retirement (ILR) program by coordinating educational programming, communications, registration, member services, and event logistics. This role provides strong technical support for residents, facilitators, and presenters—particularly with Zoom, recordings, digital platforms, audiovisual support, and online course access. This position requires excellent organizational skills, strong customer service, and a high level of technical proficiency, with the ability to troubleshoot technology issues quickly and professionally while working closely with residents, the ILR Board, and internal departments. Workflow priorities are established collaboratively with: Oak Hammock Management The ILR Chair of the Board of Directors The ILR Executive Committee (Chair, Vice Chair, Secretary/Treasurer, and Curriculum Committee Chair)

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and abilities required.
Two-year college degree required; four-year degree preferred.
Strong customer service background with the ability to communicate effectively and professionally with residents, families, and staff.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong database management skills.
Ability to work independently, use mature judgment, and remain calm and professional under pressure.
Must be creative, flexible, detail-oriented, and service-driven.
Must be willing to work occasional evenings, weekends, and holidays based on program needs.

Nice To Haves

Experience working with older adults, a university environment, or a Life Plan Community preferred.

Responsibilities

Coordinates ILR semester planning including course scheduling, class calendars, deadlines, and event timelines.
Oversees course registrations and maintains accurate enrollment and attendance records.
In collaboration with the ILR Curriculum Committee, creates, maintains, and updates a roster of potential speakers, facilitators, and course topics.
Provides recommendations for overall improvement of ILR courses, publications, logistics, and operational workflows, including appropriate delegation of tasks.
Supports ILR receptions and special events, including: UF Aging Research student presentations Santa Fe College Poster Competition receptions Semester kickoff events and other ILR-sponsored programs
Introduces facilitators or supports speaker introductions as needed.
In collaboration with the ILR Curriculum Committee and course facilitators, develops and maintains ongoing promotional materials for each course/session, as well as special promotional materials as requested.
Creates, updates, and distributes ILR bulletins, course catalogs, flyers, and promotional materials.
Prepares presentations promoting ILR events and course offerings.
Coordinates ILR communications including announcements, email blasts, and informational notices.
Prepares the ILR Bulletin and coordinates commercial printing.
Distributes the ILR Bulletin electronically to ILR members and Oak Hammock residents.
Records Zoom class sessions, edits as needed, and uploads content to designated platforms (YouTube channel or internal library).
Uploads individual course lectures to YouTube in a timely and organized manner.
Maintains the ILR YouTube Channel and provides recording links to residents, facilitators, and presenters.
Monitors and responds promptly and professionally to emails from registrants, facilitators, and instructors.
Maintains accurate ILR program documentation, records, and communication logs.
Maintains all ILR records in organized electronic and/or physical filing systems.
Maintains the ILR Zoom accounts including webinar accounts.
Assists with ILR budget preparation, reporting, and documentation support as needed.