Learning Support Specialist

Center for Applied Linguistics•Washington, DC

2h•$26•Remote

About The Position

The Learning Solutions Specialist plays a dual role in providing high-quality customer support while also supporting online learning initiatives. This position is responsible for supporting learners, program participants, and stakeholders with inquiries related to training, courses, and assessment materials. Additionally, the role involves designing and maintaining courses in Moodle (or other LMS platforms), developing digital and print-based materials, co-facilitating training workshops, and ensuring smooth enrollment processes. The specialist will also manage logistics related to learning resources, test administrator training, and assessment material distribution, which will require in-office time at CAL’s office in Washington, DC on an occasional basis. Occasional travel may be required.

Requirements

At least three years of relevant experience; OR
A Master’s degree from an accredited college or university in a relevant field
Experience providing technical assistance and handling customer inquiries
Experience with language teaching and learning
Experience creating digital learning products
Experience working with Moodle or other LMS platforms
Strong customer service and interpersonal skills, with a focus on responsiveness and problem- solving.
Proficiency in learning management systems, particularly Moodle.
Excellent organizational and multitasking abilities.
Strong written and verbal communication skills.
Proficiency in Microsoft Office (Word, PowerPoint, Excel).
Excellent writing, editing, and proofreading skills
Ability to work independently and collaboratively in a fast-paced environment.
High attention to detail and ability to meet deadlines.

Nice To Haves

Additional training or education in instructional design
Familiarity with adult learning principles and instructional design models
Experience in a nonprofit, research, or education-focused organization
Experience working with multilingual learners in U.S. educational settings
Experience with language assessment

Responsibilities

Develop and maintain e-learning and blended learning content in Moodle or other LMS platforms.
Create engaging learning materials, multimedia content, and assessments.
Monitor content for consistency, accuracy, clarity, ease-of-navigation and evolving best practices for user experience and interface.
Consult with internal and external stakeholders to identify new requirements and strategies.
Ensure courses align with instructional best practices and adult learning principles.
Track and compile user feedback and engagement data.
Assist with tracking and managing digital credentials.
Serve as the first point of contact for learners, test administrators, and program participants, responding to inquiries via phone, email, and LMS messaging.
Provide technical support for users navigating Moodle and other training platforms.
Track, troubleshoot, and resolve issues related to course access, enrollment, and training materials under the supervision of a senior team member.
Maintain a database of trained test administrators and program participants.
Assist in the preparation, packaging, and shipment of assessment and training materials.
Monitor and maintain inventory of training and assessment products.
Organize and distribute learning materials for workshops, webinars, and conference presentations.
Participate in periodic virtual and in-person meetings to improve customer support strategies
Assist in the preparation, packaging, and shipment of assessment and training materials, which will require being in-office from time to time.
Assist in the planning and facilitation of live and virtual training workshops.
Provide support for test administrator training, including LMS course setup and user assistance.
Develop instructional guides and support resources for learners and trainers.
Collaborate with subject matter experts to enhance training materials.
Co-facilitate training workshops.