Learning Systems Specialist

Addus HomeCare•Frisco, TX

2d•Remote

About The Position

The People Development and Experience (PDX) team is seeking a Learning Systems Specialist who is ready to jump in and manage the platforms that power our employee growth. You will be responsible for keeping our learning systems organized and accessible, ensuring our staff can focus on what they do bestcaring for our clients and patients. Its a busy, multifaceted role that combines technical troubleshooting with essential team support. While this role primarily focuses on the technical and operational success of our systems, it offers a unique development pathway for an aspiring Learning & Development professional. You will have the opportunity to shadow leadership and gain hands-on experience in content creation and facilitation as you grow with the team. The ideal candidate is a dual-threat professional: a technical expert in Learning Management Systems (LMS) and a highly organized administrative partner.

Requirements

Systems Expertise: Demonstrated experience in LMS administration is required.
Operational Excellence: Exceptional attention to detail and a commitment to "right-the-first-time" accuracy.
Communication & Presence: Strong written and verbal communication skills, with the ability to translate technical issues into user-friendly instructions and the confidence for future facilitation.
Professionalism: Ability to maintain a high level of professional conduct in a remote environment while managing multiple competing priorities.
Career Ambition: A clear desire to grow into a well-rounded L&D professional, including a strong interest in instructional design and live facilitation.

Nice To Haves

Previous experience with MedBridge is highly preferred.

Responsibilities

LMS Administration & Technical Oversight
Multi-Platform Management: Act as the primary administrator for MedBridge, Litmos, and Relias
Complex Configuration: Manage clinical assignment groups, curriculum mapping, and automated enrollments, specifically navigating the nuances of each LMS platform.
Support & Troubleshooting: Serve as the first point of contact for the shared PDX inbox, resolving technical inquiries and program questions with a high degree of urgency and professionalism.
Vendor Liaison: Manage relationships with system vendors to troubleshoot back-end issues and stay updated on platform enhancements.
Operational Support Engagement Programs: Oversee the administration of our organizations recognition platform, managing gifting campaigns and ensuring the integrity of our employee recognition programs.
Team Assistance: Provide high-level administrative support to the PDX team, including calendar management in Outlook and the preparation of training materials using established templates.
Process Optimization: Identify opportunities for automation within our current systems to increase efficiency and accuracy across all PDX workflows.
Professional Development & Growth L&D Mentorship: Actively participate in shadowing sessions with the Director of PDX and the L&D Consultant to learn advanced facilitation techniques and adult learning principles.
Content Creation: Assist in the development of training materials and instructional content as you learn to apply our organizational brand and voice.
Facilitation Support: Transition from observing to co-facilitating webinars and training sessions, with the goal of eventually leading specific modules or program introductions.