Learning Specialist (Hybrid)

MAPFRE•Webster, MA

1d•Hybrid

About The Position

Join a team that’s committed to elevating skills, strengthening performance, and creating continuous learning opportunities across the organization. As our Learning Specialist, you'll play a key role in developing talent at every level. Summary Supports the company's need to ensure newly hired and existing internal and vendor employees are properly and professionally trained in a variety of skills. Collaborates with enterprise business leaders and team members to identify and assess training needs. Designs, develops and implements engaging and effective learning solutions to expand individual and organizational skills, including e-learning programs. Works with management and business team members to develop and maintain knowledge bases that include reference materials, system procedures, and leader and instructional guides to ensure program integrity. Facilitates classroom and virtual learning activities and programs focused on technical systems, skill development, on-the-job employee coaching and customer-centric service-related topics.

Requirements

Bachelor’s Degree or professional level of knowledge in a specialized field, or equivalent related experience required
2-4 years of experience or equivalent related knowledge required

Nice To Haves

Experience using AI‑driven tools and technologies strongly preferred
Certification in Change Management (e.g., Prosci, ACMP, or equivalent) strongly preferred

Responsibilities

Lead, facilitate, and deliver training through a variety of methodologies including but not limited to classroom sessions, Web-based instruction (Teams and Zoom, etc.) remote and onsite coaching sessions, and on-the-job training.
Serve as program manager for assigned curriculum, ensuring content stays relevant, up-to-date and consistent with company business strategy and KPI goals.
Design and develop instructional curricula and courseware including but not limited to, instructor led training modules for onsite, remote and hybrid learning.
Conduct needs analysis/meetings to review skill gaps and training needs.
Develop strong relationships and rapport with business partners to assist with identifying customer centric related challenges and address performance situations requiring training.
Formulate outlines and determine instructional methods, such as individual training, group instruction, demonstrations, meetings, job aids, performance support tools, Webinars, and workshops or self-guided modules, including e-learning.
Assist in maintaining the integrity of the Learning Management System (LMS) by ensuring learning item descriptions and goals are detailed and accurate and learning transcripts are updated upon course completion.
Measure effectiveness of training programs and develop reports and program analysis as needed.
Provide strategic insight to leadership for continuous evolution of training programs.
Primary duty is the performance of work requiring advanced knowledge, predominantly intellectual in character and which requires the consistent exercise of discretion and judgment.