Learning Business Specialist - Hybrid - Norcross, GA

USAN•Norcross, GA

1d•Hybrid

About The Position

As an experienced Learning Business Specialist, you will have the opportunity to share new ideas and collaborate on projects without the extensive demands of travel. USAN is a revolutionary contact center solutions provider, promoting 21st century values rooted in work-life balance, flexibility, and career growth opportunities. As an Amazon Connect ready partner, USAN offers our customers a comprehensive suite of cloud-based contact center solutions and services. We are hiring a Learning Business Specialist to interact cross-functionally with developers, product managers, customer operations and support to create and maintain top quality and clear training content. The ideal candidate will have the ability to use and understand complex contact center software products and create training content in all modalities including online eLearning modules as needed.

Requirements

Attention to detail with excellent oral and written communication skills
5+ years’ experience with eLearning authoring tools, audio/video editing tools
Demonstrated and proven organizational, problem solving, analytical, and project management skills
Demonstrated experience working closely with Product Management, R&D and Sales, to develop and maintain courseware, curriculum, assessments, and certifications for Distributors, Partners, and end-users
Proven experience developing and executing training project plans
Proven experience assessing timelines and estimates to complete training projects
Proven collaborator and ability to meet deadlines in a dynamic environment subject to impromptu changes in schedules and priorities
Experience in documentation of complex systems, preferably computer technology, IVR and/or contact center technology related
Experience with single source editing tools for publishing HTML online guides
Experience using modern architecture Learning Management Systems like Talentless
A strong collaborator and initiative-taker
Training and teaching skills
Strong work-ethic and enthusiasm for learning
A creative, thoughtful, and learning-obsessed person

Responsibilities

LBS to interact cross-functionally with developers, product managers, and customer operations and support to create and maintain top quality and clear training content.
Engages project team and stakeholders to define training goals and objectives, completes audience analysis, and obtains correct sign-off for final training deliverables
Implements training projects from inception to completion with minimal supervision
Develops technical content for courses based on the USAN roadmap defined by Product Management
Ensures standardization and technical accuracy of all course materials
Participates in the setup, configuration and troubleshooting of hands-on technical training, including creating exercises & participant guides
Applies and understands instructional design, adult learning principles and learning methodologies
Applies working knowledge of eLearning content authoring tools, LMS, Adobe Creative Cloud and ADDIE methodology
Research, designs, develops, edits, and maintains instructional content via multiple modalities consistent with adult learning principles (e.g., eLearning, cheat sheets, instructor-led, etc.)
Develops learning with well-defined learning objectives that are aligned with business performance goals
Collaborates with subject matter experts and stakeholders at all levels and disciplines across the organization to develop content
Reviews evaluation data to assess the effectiveness of training content and implements recommendations for improvements