Learning Specialist & Tutoring Coordinator

LASELL UNIVERSITY•Newton, MA

9d•$55,000 - $60,000•Onsite

About The Position

The Learning Specialist and Tutoring Coordinator of the Academic Achievement Center advances student success by coordinating a tutoring program that includes student tutors, professional tutors, and direct service to students. This role supports day-to-day operations; recruits, trains, schedules, and supports tutors; provides high-quality academic support; and collaborates with faculty and campus partners to foster an equitable, accessible learning environment.

Requirements

Bachelor’s degree and 3+ years of experience in tutoring/learning centers, academic support, student success, or related area; or a Master’s degree and 2+ years of related experience.
Demonstrated experience coordinating or supervising student staff and/or professional tutors, including scheduling and performance feedback.
Proven ability to deliver effective direct academic support (tutoring, academic coaching, workshops) to diverse undergraduate populations.
Strong understanding of inclusive pedagogy, Universal Design for Learning (UDL), and culturally responsive support practices.
Excellent communication, relationship-building, organization, and problem-solving skills.
Proficiency with tutoring management/appointment systems and data tracking; strong Excel/Google Sheets skills.

Nice To Haves

Master’s degree in Education, Higher Education, Learning Sciences, Counseling, or related field.
Experience with CRLA tutor training/certification or equivalent tutor development frameworks.
Familiarity with Starfish, Canvas, or similar platforms.
Experience supporting first-generation, multilingual, transfer, and neurodivergent students; knowledge of accessibility practices and collaboration with disability/access services.
Background in writing support, math/science support, or academic coaching methodologies.

Responsibilities

Support Program Operations & Coordination
Coordinate coverage and scheduling for student tutors and professional tutors across subjects, modalities (in-person/online.)
Maintain and optimize tutoring management systems (Starfish, Canvas) for appointments, attendance, and reporting.
Develop and maintain policies, procedures, and service standards aligned with institutional goals and student needs.
Tutor Recruitment, Training & Supervision
Recruit, hire, and onboard student and professional tutors with attention to subject coverage, diversity, and service quality.
Design and deliver initial and ongoing tutor training focused on: evidence-based learning strategies, inclusive/UDL practices, metacognition, academic integrity, ethical conduct, and referral protocols.
Provide regular supervision, coaching, and formative feedback; facilitate observations and feedback from improvement.
Coordinate tutor professional development, mentoring, and certification pathways (e.g., CRLA or equivalent).
Direct Student Support
Provide individual and small-group tutoring in areas of expertise; model effective academic coaching strategies (study skills, time management, reading strategies, exam preparation).
Offer academic success workshops and drop-in support in collaboration with faculty and campus partners.
Create resources (handouts, study guides, videos) that are accessible (UDL-aligned) and responsive to diverse learner needs.
Make timely referrals to advising, accessibility services, counseling, writing center, math lab, library, and other supports.
Partnerships, Communication & Outreach
Build strong relationships with faculty, department chairs, and program directors to align tutoring with course expectations and curricular needs.
Coordinate targeted outreach campaigns to high-need courses and student populations; develop center marketing materials and communications.
Represent the center on committees and at campus events; present on tutoring impact and student success strategies as needed.
Support the Director in Assessment, Data & Continuous Improvement
Collect, analyze, and report utilization, satisfaction, learning outcomes, and impact metrics; use data to inform staffing, scheduling, and programming.
Prepare term and annual reports with recommendations; contribute to strategic planning and accreditation/assessment efforts.
Ensure compliance with institutional policies, FERPA, and ethical standards in learning support.