Learning Program Manager - Technology and Standards

Uber•Chicago, IL

47d

About The Position

Global Learning & Development (L&D) within Global Support Operations (GSO) is seeking a Program Manager to serve as the technology, strategy, and transformation partner for the Global L&D function. This role sits at the intersection of technology enablement, strategic planning, and organizational transformation, ensuring that the L&D function keeps pace with the rapidly evolving learning landscape and industry best practices. You will drive digital transformation through the implementation of innovative tools and processes, establish governance and operational excellence frameworks, and partner with L&D leadership to define and execute strategic priorities that shape the future of learning at Uber. The ideal candidate will be strategic yet hands-on, with a balance of analytical thinking, executional rigor, and curiosity for how learning is evolving through AI, automation, and personalization. With thousands of support agents and learning partners across the globe, this role ensures that our L&D function operates with strategic clarity, technological excellence, and future readiness.

Requirements

Bachelor's degree with 5+ years of experience in L&D, technology program management, or strategic operations roles. Proven experience in leading transformation programs or strategic initiatives within global or matrixed organizations.
Familiarity with L&D technologies (LMS, LCMS, DAPs, or AI-powered tools) and experience driving their adoption and governance.
Basic understanding of GenAI applications in learning, learning analytics, and content automation trends.

Nice To Haves

Master's degree or certifications in Project Management (PMP, ScrumMaster), Learning Technologies, or Business Strategy
Experience with digital adoption platforms (DAPs), Learning Experience Platforms (LXPs), or skills-based talent ecosystems.
Track record of executing large-scale, multi-stakeholder projects that combine technology, learning, and operational impact.
Background in education, L&D, or customer operations (BPO, contact centers, or service enablement).
Exposure to organizational design and transformation frameworks (e.g., OKR systems, EFQM, Lean Six Sigma, Design Thinking).
Proven ability to manage global stakeholder relationships and navigate complex cross-functional environments.
Strong analytical mindset with proficiency in Google Sheets, Gemini, dashboards, and performance measurement tools.
Experience in strategic planning, portfolio management, and change enablement.
Excellent written, verbal, and visual communication skills, with the ability to synthesize and present insights to executive audiences.

Responsibilities

Strategy, Planning & Transformation
Serve as the strategy and planning arm of the Global L&D function-owning annual goal-setting, OKR alignment, strategic roadmaps with L&D leadership.
Lead strategic transformation initiatives that modernize the L&D function, aligning people, processes, and technology to meet global scalability and efficiency needs.
Benchmark Uber's L&D capabilities against industry standards and emerging trends (e.g., adaptive learning, AI-enabled performance support, skills-based learning ecosystems) to inform strategic decisions.
Support the creation of a 3-5 year L&D transformation roadmap, integrating technology modernization, data-led decision making, and learner experience innovation.
Partner with cross-functional teams (Enablement, QA, Content, WFM, broader L&D functions) to ensure L&D priorities are embedded within GSO's broader transformation goals.
Technology & Operational Excellence
Lead end-to-end implementation of L&D technologies-from discovery and business case development to testing, deployment, adoption, and continuous improvement.
Build and scale governance and standardization frameworks for L&D tools, systems, and processes to ensure global consistency and operational excellence.
Manage vendor partnerships and compliance processes (TPRM, EngSec, Legal, Procurement), ensuring Uber's data and security standards are upheld.
Leverage AI and automation to optimize learning delivery, personalization, and content lifecycle management.
Partner with the Global Learning Operations Lead to evolve operational models, streamline workflows, and establish global best practices for delivery, deployment, and measurement.
Innovation & Continuous Improvement
Conduct research, data analysis, and user testing to evaluate L&D processes, tools, and learner experiences.
Introduce industry-leading methodologies such as learning experience design, skills intelligence, and digital adoption frameworks to drive continuous improvement.
Partner with Product, Engineering, and Data Science teams to identify opportunities for GenAI integration, analytics automation, and insights generation within L&D.
Build a culture of data-driven decision-making by operationalizing metrics on adoption, efficiency, quality, and learner impact.
Champion experimentation through A/B testing and pilot programs, scaling successful innovations globally.