Technology Learning and Development Specialist

Clifford Chance•Houston, TX

12d•$90,000 - $108,000

About The Position

Clifford Chance US LLP is seeking a full-time Technology Learning & Development Specialist to join our team in our Houston, Texas office. We're seeking a professional, self-motivated, experienced individual to develop and deliver professional, business-focused technology training to all employees in the Americas region at Clifford Chance ("the firm"). The role will be responsible for delivering targeted training to attorneys and business professionals through virtual and onsite classroom training, one-on-one coaching, reference guides, YouTube-style videos and eLearning modules. This role will report to the Head of Technology Learning and Development.

Requirements

Minimum of 3 years' classroom or virtual training experience (legal environment required).
Associate or Bachelor's degree preferred (minimum of High School Degree required).
Certificate in instructional design or equivalent preferred.
Solid understanding of standard business software including Microsoft Office Suite, Adobe, web browsers and email systems.
Strong knowledge of legal applications including document management systems, comparison tools and billing/time recording systems.
Experience creating training videos, animations or online materials using Adobe Captivate or Camtasia.
Strong written and verbal communication skills with the ability to explain technical terms plainly.
Strong classroom facilitation, presentation and public speaking skills required.
Strong collaboration and interpersonal skills, including patience, tact and the ability to work effectively with both technical and non-technical employees required.
Excellent time management and organizational skills, including the ability to prioritize and manage simultaneous deadlines, required.
Ability to work in a fast-paced environment.
Ability to quickly learn new applications and legal-specific software packages.
Ability to work within a team and independently, working methodically to meet deadlines.
Ability to build credibility and rapport with employees at all levels of the organization.
Proven track record of motivating and inspiring a team to create strong learning outcomes.
Working knowledge of learning management systems and web delivery tools.
Ability to travel to other firm offices in the region for training delivery, team initiatives and new software rollouts as needed.
Ability to work outside the core business hours as needed.
Must be independently legally authorized to work in the United States.
Sitting and/or standing for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard and mouse, power tools, and other computer components

Responsibilities

Delivering business-focused IT training from the course curriculum, as well as developing and delivering additional business-focused training as needed.
Deliver new employee induction training within agreed timeframes using web and audio-conferencing solutions to reach multiple offices simultaneously.
Provide one-on-one training and coaching to attorneys and business professionals as needed.
Collaborate with practice areas to identify skill gaps and determine specific training needs based on new technologies, systems upgrades, or process changes.
Develop training materials, visual aids and presentations as needed for specific internal classroom training courses and ensure they are kept up to date.
Develop videos and eLearning courses for the next generation of applications aligning with global standards.
Create and maintain quick reference guides, knowledge base articles, and tip sheets that support just-in-time learning.
Required to test new applications and functionality and provide feedback.
Continuously liaise with the Technology L&D Executive Manager to share knowledge on all. enhancements to the Firm's services so that training content remains current and accurate, and to ensure that ongoing improvements to training, based on feedback, are implemented.
Build and maintain business relationships and teamwork with IT colleagues within the Americas region.
Maintain training records within the Firm's LMS for all training sessions delivered within the region.
Assist in developing the application knowledge of the local technology teams so they are equipped to help users make better use of the various tools at their disposal.
Keep abreast of new training techniques and methods.
Conduct regular workshops and training classes on applications and processes.
Use analytics from the LMS, training evaluations, and user feedback to refine course content and delivery strategies.
Act as a change agent during rollouts of new technologies; partner with IT project teams to create adoption strategies.
Support cross-region knowledge sharing by contributing to global training documentation and strategy alignment.
Promote accessible, bite-sized learning embedded in daily workflows.
Partner with Legal Tech Advisors to promote awareness and adoption of legal technology tools through targeted training initiatives and collaborative learning strategies.
Collaborate closely with the New York-based training counterpart to ensure consistent delivery of training initiatives across the Americas, fostering a unified approach while supporting local needs.
Align all training activities with the global learning strategy, adapting content to ensure it is relevant and effective for regional audiences.
Provide in-person training support in other offices across the region as needed, ensuring seamless knowledge transfer and user enablement.