Learning And Development Specialist

Nsight Health-posted 9 days ago
Full-time • Mid Level
Remote
101-250 employees
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Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives. Nsight Health — Where Technology Meets Compassion. Job Description: Are you passionate about healthcare and skilled in remote training? We are looking for a dynamic and experienced Learning And Development Specialist to design, develop, and deliver impactful training programs for our remote call center agents. As a key member of our team, you will help train agents to effectively engage with patients and deliver our RPM (Remote Patient Monitoring) and CCM (Chronic Care Management) services. If you have a knack for creating engaging learning environments, a commitment to healthcare, and experience with remote training, we'd love to hear from you!

  • Design and update comprehensive training content focused on RPM and CCM, tailored specifically for remote call center agents.
  • Deliver and develop training materials, resources, and presentations to ensure high-quality training delivery.
  • Align training programs with organizational goals, objectives, and standards.
  • Lead engaging and interactive five-week virtual training sessions for new hires and existing team members.
  • Employ a variety of teaching techniques to accommodate diverse learning styles and ensure retention.
  • Provide continuous coaching and feedback during training to foster improvement and growth.
  • Track trainee performance through key metrics such as QA scores, data accuracy, sales effectiveness, and retention rates.
  • Gather feedback from trainees and stakeholders to refine training programs.
  • Report training outcomes to management with actionable insights for program improvement.
  • Facilitate continuing education and refresher courses as needed.
  • Stay updated on the latest trends and best practices in remote healthcare services and training technologies.
  • Collaborate with cross-functional teams including HR and operations to support onboarding and employee development initiatives.
  • Meet and exceed monthly training goals, focusing on team performance during On-the-Job Training (OJT) and the initial 60-day production phases.
  • Drive KPIs related to quality assurance, patient engagement, and operational excellence.
  • Exceptional problem-solving and communication skills.
  • Ability to work independently and collaboratively in a fast-paced remote environment.
  • Passion for healthcare and a commitment to helping patients live healthier, longer lives.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong organizational abilities with attention to detail and a commitment to excellence.
  • Proficiency in remote training tools and software.
  • Minimum of 2 years of experience in a corporate training role, preferably in a call center or healthcare environment.
  • Proven experience with virtual training platforms and remote learning tools.
  • Bachelor’s degree in Education, Communications, Healthcare, or a related field. Relevant certifications or equivalent experience may also be considered.
  • Familiarity with RPM and CCM concepts is a plus, but not required.
  • Clinical Credentials preferred.
  • Be a part of a mission-driven company dedicated to helping patients live healthier, longer lives.
  • Opportunity to work in a fully remote environment with a supportive and collaborative team.
  • Ongoing professional development and career growth opportunities.
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