Learning Operations Manager

Chewy • Ocala, FL

1d

About The Position

Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...

Requirements

• BA, BS or equivalent experience
• 4+ years of successful training experience and validated proficiency in delivering and crafting training
• 2-4+ years guiding a team within a training/learning, HR or similar function
• 2-4+ year in Operations or process improvement role
• Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
• Understanding of fulfillment/distribution center/warehouse processes and flow
• Well-developed observational and analytical skills
• Effective verbal and written communications skills
• Able to work flexible schedules / shifts as needed for 7 day operation
• Validated skills for planning daily/weekly tasks and adapting to contending demands
• Strong skills developing relationships across all levels and functions
• Must be willing to travel

Nice To Haves

• Instructional design using ADDIE, TWI model, or similar
• Facilitation and presentation skills
• Ability to work in a fast-paced distribution environment
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
• Detail oriented and accurate with the ability to focus attention on details
• Ability to prioritize, lead and complete projects with tight deadlines
• Familiarity with process improvement methodologies such as LEAN or Six Sigma

Responsibilities

• Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
• Identify needs or gaps in learning process and in consultation with Operations Teams
• Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
• Recruit and observe team of on the floor trainers for process training
• We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed
• Facilitate courses or learning sessions with all process job roles and with Leadership as needed
• Coordinate all training conducted across shifts and areas
• Maintain daily communication with Operations, HR, Recruiting and other teams
• Maintain knowledge of operation processes for ongoing assessment of the training process
• Fulfill additional responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees