Learning Operations Manager

ChewyOcala, FL
1d

About The Position

Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate...

Requirements

  • BA, BS or equivalent experience
  • 4+ years of successful training experience and validated proficiency in delivering and crafting training
  • 2-4+ years guiding a team within a training/learning, HR or similar function
  • 2-4+ year in Operations or process improvement role
  • Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
  • Understanding of fulfillment/distribution center/warehouse processes and flow
  • Well-developed observational and analytical skills
  • Effective verbal and written communications skills
  • Able to work flexible schedules / shifts as needed for 7 day operation
  • Validated skills for planning daily/weekly tasks and adapting to contending demands
  • Strong skills developing relationships across all levels and functions
  • Must be willing to travel

Nice To Haves

  • Instructional design using ADDIE, TWI model, or similar
  • Facilitation and presentation skills
  • Ability to work in a fast-paced distribution environment
  • Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
  • Detail oriented and accurate with the ability to focus attention on details
  • Ability to prioritize, lead and complete projects with tight deadlines
  • Familiarity with process improvement methodologies such as LEAN or Six Sigma

Responsibilities

  • Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers
  • Identify needs or gaps in learning process and in consultation with Operations Teams
  • Design training and development programs based on the organizational needs in consultation with Regional Learning Manager
  • Recruit and observe team of on the floor trainers for process training
  • We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed
  • Facilitate courses or learning sessions with all process job roles and with Leadership as needed
  • Coordinate all training conducted across shifts and areas
  • Maintain daily communication with Operations, HR, Recruiting and other teams
  • Maintain knowledge of operation processes for ongoing assessment of the training process
  • Fulfill additional responsibilities as assigned
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