Manager, Learning Operations

Milliman•Dallas, TX

1d•Remote

About The Position

The Learning Operations Manager is a strategic leader responsible for overseeing the operational delivery of global Learning & Development (L&D) initiatives. This role manages a cross-functional team—including LMS Administrators, Training Coordinators, and Instructional Designers/Developers—across multiple geographies (US and India). The Learning Operations Manager ensures operational excellence, compliance, and continuous improvement within the L&D function, driving impactful learning experiences that support organizational goals. This position partners with HR, IT, and business leaders to optimize learning technologies, processes, and programs, while fostering a culture of growth and performance.

Requirements

Bachelor's degree.
The ideal candidate must have minimum 5 years of experience in an L&D-related role.
The ideal candidate must have minimum 3 years of experience managing a team.
The ideal candidate must have previous experience with Absorb (or other similar LMS), Wrike (or similar PM tool), PowerBI, Articulate360, Canva, and other standard learning development tools.
The ideal candidate must have previous experience working in a global L&D function with exposure to EMEA and APAC.
The ideal candidate must have project management skills including the ability to manage complex programs within complex organizational structures.
Must have previous experience with multiple learning delivery approaches.
Must have previous experience building cross-functional relationships and collaborating at all levels in an organization.
Must have excellent written and verbal communication skills; demonstrated experience managing department communications.
Must have the ability to influence without authority in a decentralized structure and to think strategically about the solutions to offer.

Nice To Haves

Prior experience in decentralized professional services firms.

Responsibilities

Operational Excellence Ensure successful execution of all department offerings.
Market and communicate department offerings.
Manage day-to-day scheduling and logistics of training sessions and programs offered worldwide.
Manage vendor relationships, contracts, and budgets in support of scheduled programming.
Partner with Learning and HR Business Partners to enhance team effectiveness within the business.
Gather and analyze metrics to evaluate impact of learning programs and inform stakeholders.
Create dashboards and reports.
Compliance Training Collaborate with compliance, legal, IT, and other business units to identify solutions to compliance training requirements.
Oversee scheduling, administration, and reporting of compliance training as required by various business units across Milliman.
Infrastructure Management Manage the Learning tech stack, including the LMS (Absorb), content development, communication, and project management tools.
Liaison with IT, HR, and other departments for seamless technology integration between platforms.
Manage the selection and implementation of new learning technologies.
Process Improvement Analyze workflows to enhance Learning & Development department processes and operations.
Collaborate with the HR Service Center for the completion of repetitive tasks.
Facilitate improvements to department’s processes, ensure all SOPs are kept up-to-date, reinforce file organization and project management standards.
Create templates and models to accelerate content creation.
Instructional Design and Development The ideal candidate will have experience designing and development various forms of digital content sufficient to supervise instructional designers/developers in the creation and/or update of superior learning content.
There will be opportunities to facilitate in-person and online instructor-led sessions—IF that appeals to the person in this role (no pressure!).

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic
Employee Assistance Program (EAP) – Confidential support for personal and work-related
401(k) Plan – Includes a company matching program and profit-sharing
Discretionary Bonus Program – Recognizing employee
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per
Family Building Benefits – Includes adoption and fertility
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility
Life Insurance & AD&D – 100% of premiums covered by
Short-Term and Long-Term Disability – Fully paid by