Learning Management Administrator, Lead

Freddie Mac•McLean, VA

About The Position

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Lead Learning Management Administrator plays a pivotal role in driving the success of our organization’s learning management system (LMS) and related technologies. This position not only ensures seamless daily operations, maintenance, and support, but also guides the work for a team of LMS administrators, overseeing a strategic, comprehensive roadmap of system enhancements. Key Responsibilities Leadership & Team Guidance: Direct and mentor a team of LMS administrators, sharing expertise and best practices to ensure consistent, high-quality support and system management. Serve as the team’s primary point of contact for guidance on LMS changes and improvements. Strategic Roadmap Oversight: Develop, maintain, and execute a comprehensive roadmap for LMS enhancements. Prioritize and orchestrate system upgrades, feature implementations, and process improvements in alignment with organizational goals and business needs. LMS Strategy & Best Practices: Define and refine best practices for LMS usage, optimizing system capabilities for stability, scalability, and ease of maintenance. System Administration: Oversee user accounts, enrollments, security settings, and system configurations, ensuring smooth daily operations and accessibility. Continuous Improvement: Monitor system usage, evaluate new LMS features and industry trends, and proactively implement enhancements to optimize user and learner experience. Maintenance & Upgrades: Coordinate system updates, upgrades, and performance monitoring to ensure security and reliability. Technical Support: Oversee portfolio of items needing support across Client Education and with partner teams, guiding decision criteria, overseeing LMS administrator customer support to ensure alignment to customer satisfaction expectations. Provide expert technical assistance, troubleshoot issues, and collaborate with IT and vendors to resolve complex problems. Content & Course Management: Configure courses, upload learning materials, and manage assignments and learning paths, ensuring content is accessible and engaging. Reporting & Data Analysis: Oversee the generation, analysis, and distribution of reports on system usage and training effectiveness, maintaining data accuracy and compliance. Training & Knowledge Sharing: Develop and deliver training for staff and administrators, fostering LMS adoption and proficiency. Lead knowledge-sharing initiatives within the LMS administration team. Collaboration & Integration: Partner with stakeholders across departments (e.g., Customer Service, PODs, Salesforce, additional Training teams) to gather requirements, design learning programs, and integrate the LMS with other systems to enhance learning experiences. Our Impact: Client Education Services is a vital part of Freddie Mac’s Seller Strategy & Optimization department, dedicated to elevating the customer experience by directly addressing the evolving needs of our Seller Servicers. Our team specializes in creating dynamic, engaging learning opportunities that empower Seller Servicers to thrive in partnership with Freddie Mac. Through a blend of interactive live sessions and convenient self-service resources, we simplify the adoption of Freddie Mac’s innovative technology solutions, process enhancements, and policy updates. By making education accessible and actionable, we enable Seller Servicers to operate with confidence and efficiency, ensuring seamless business interactions with Freddie Mac. Your Impact: In this role, you will be responsible for cultivating an immersive learning experience that fosters adoption of Freddie Mac products and policies. You will implement, maintain, and ensure access to high quality training resources across Freddie Mac's Learning Management System and associated learning tools and other digital sites, with an emphasis on expanding use of our LMS and offering learning experiences that delight our customers.

Requirements

Bachelor’s degree with 8-10 years of relevant experience
Proven leadership experience, with the ability to collaborate and guide the work of others.
Advanced proficiency with LMS platforms and related learning technologies with 4-5 years' experience administrating complex LMS systems.
Quick learner of content management, learning development, and video creation tools (e.g., Articulate, Camtasia, online help platforms).
Knowledge of learning development best practices, accessibility standards, and system integrations.
Ability to develop and execute strategic roadmaps for system enhancements.
Technical expertise in HTML, SCORM/AICC standards, and SSO protocols (SAML/OAuth2).
Experience with code and release deployment, testing best practices, and balancing risk with business outcomes.
Familiarity with AI prompting and integration of artificial intelligence in learning technologies.
Deep understanding of user and learner experience principles, with the ability to translate system features into meaningful learning outcomes.
Proficiency in prototyping and process management using tools such as Figma, PowerPoint, and Visio.
Excellent problem-solving, analytical, communication, and people skills.
Exceptional attention to detail in data management and reporting.
Security-focused mindset for protecting user data and ensuring compliance.
Passion for learning new technologies and establishing best practices for using learning management tools.
Depth of technical skills with a drive to optimize use of out-of-the-box technology capabilities.
Ability to guide the work of others and foster a productive environment that prioritizes high learner satisfaction.
Strong communicator and collaborator.
Initiative-taker.
Deadline oriented.

Responsibilities

Direct and mentor a team of LMS administrators, sharing expertise and best practices to ensure consistent, high-quality support and system management.
Serve as the team’s primary point of contact for guidance on LMS changes and improvements.
Develop, maintain, and execute a comprehensive roadmap for LMS enhancements.
Prioritize and orchestrate system upgrades, feature implementations, and process improvements in alignment with organizational goals and business needs.
Define and refine best practices for LMS usage, optimizing system capabilities for stability, scalability, and ease of maintenance.
Oversee user accounts, enrollments, security settings, and system configurations, ensuring smooth daily operations and accessibility.
Monitor system usage, evaluate new LMS features and industry trends, and proactively implement enhancements to optimize user and learner experience.
Coordinate system updates, upgrades, and performance monitoring to ensure security and reliability.
Oversee portfolio of items needing support across Client Education and with partner teams, guiding decision criteria, overseeing LMS administrator customer support to ensure alignment to customer satisfaction expectations.
Provide expert technical assistance, troubleshoot issues, and collaborate with IT and vendors to resolve complex problems.
Configure courses, upload learning materials, and manage assignments and learning paths, ensuring content is accessible and engaging.
Oversee the generation, analysis, and distribution of reports on system usage and training effectiveness, maintaining data accuracy and compliance.
Develop and deliver training for staff and administrators, fostering LMS adoption and proficiency.
Lead knowledge-sharing initiatives within the LMS administration team.
Partner with stakeholders across departments (e.g., Customer Service, PODs, Salesforce, additional Training teams) to gather requirements, design learning programs, and integrate the LMS with other systems to enhance learning experiences.
Implement, maintain, and ensure access to high quality training resources across Freddie Mac's Learning Management System and associated learning tools and other digital sites, with an emphasis on expanding use of our LMS and offering learning experiences that delight our customers.