Learning Management System Administrator (LMS)

NetImpact Strategies

22h • Remote

About The Position

We have an opportunity for Learning Management System (LMS) Administrator to join our team. The successful candidate will provide system administration for LMS to deliver training in a variety of settings (i.e., classroom, web, and on-site production facilities) for the LMS. Manages coordination and review aspects of LMS courseware and tracking of all agency courses in JKO production and testing. The successful candidate will also provide a variety of client needs, such as supporting leadership cohorts through self-paced coursework. The ideal fit for this role will be a highly collaborative and motivated self-starter, with strong analytic and organizational skills.

Requirements

• Associate’s degree in Technology in Education from an accredited college or university with at least 2 years of experience in LMS administration; and/or at least 5 years of experience in LMS administration
• Self-starter, highly motivated, and a team player.
• Meticulous attention to detail.
• Proficient with MS Office Tools, namely Teams, SharePoint, Word, and PowerPoint and willingness to learn other tools and applications.
• Strong customer service and interpersonal communications.
• Experience working in or with the Federal Government preferred.
• Genuine desire to learn is essential.
• Strong presentation and communication skills in both oral and written form, including proof-reading.
• Able to manage competing priorities in a fast-paced environment.
• Ability to build, maintain, and manage relationships and partnerships within government and contracting personnel.

Nice To Haves

• Ability to collaborate with peers, subject-matter experts, and project partners by clarifying deliverables and reinforcing outcomes.
• Previous LMS experience preferred.
• Ability to improve practice based on supervisor, peer, and subject-matter expert feedback.
• Strong remote work experience and skills (e.g., Teams, Asana, SharePoint, etc.).
• Eager to collaborate and be flexible to meet the needs of clients and adult learners across the agency.

Responsibilities

• Provides system administration for LMS and LMS system training as required.
• Provides technical support for LMS users, diagnosing and resolving system, access, enrollment, and content issues in a timely manner. Ensures managing and tracking of DHA training courseware in production and testing and conforms to DHA LMS mission and/or program guidelines.
• Employs approved LMS instructional methods and materials to conduct training courses.
• Collaborates with eLearning team, DHA stakeholders, and Government management.
• Liaises with subject matter experts regarding implementation and coordinates courseware gate reviews with customers regarding implementation of courses to LMS
• Communicates effectively with leadership. Provides timely notification on items requiring Government action.
• Designs and facilitates Train–the-Trainer sessions remotely.
• Maintains records of client communication, project progress, required course documentation, and combined feedback for each assigned project.
• Leads training for elevated user roles within the LMS system to facilitate cross-functional learning of the system.
• Utilizes a quality assurance process to ensure consistency within and between training deliverables and advising on operational enhancements that supports improved quality.

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees