Learning Experience Specialist

Elements Financial•Indianapolis, IN

11d•Hybrid

About The Position

This is a hybrid role that requires some on-site work (inside our Indianapolis, Indiana office). In addition to the on-site duties, there are additional responsibilities that can be completed outside of the office, resulting in this being a hybrid role. Elements Financial is a Best Place to Work because our employees are empowered to Be the Expert, Live the Purpose, and Grow the Business. Our Purpose is to Empower Members to Achieve Financial Success. As a member of the People & Purpose Team, the Learning Experience Specialist is responsible for designing and delivering impactful learning experiences that help employees grow, succeed, and connect with our purpose. In addition, this position supports internal communications initiatives to keep our employees informed and engaged. You will learn how to be the expert to best serve our members: Partner with the AVP Talent Development to deliver impactful learning programs and clear internal communication strategies. Develop and implement standardized learning and development programs that drive consistency across departments and teams. Maintain awareness of emerging technologies in learning and internal communications, such as AI-driven learning tools, microlearning platforms, and collaboration software. Conduct and create ongoing professional development sessions for employees, focusing on leadership, skills enhancement, and organizational communication. Provide coaching and support to managers and employees, reinforcing learning concepts and communication best practices. Develop job aids, guides, and communication templates to support staff in delivering consistent, high-quality internal messaging. Review internal communications channels to provide actionable feedback that enhances clarity, tone, and effectiveness of messaging across the organization. Maintain detailed records of training participation, completion rates, and performance improvements. Utilize data to determine how to provide the most effective training, validate success of training, determine additional training needs and drive accountability. Serve as a Learning Management System (LMS) Admin and drive the use of the platform to departments as a tool to train employees regarding organizational initiatives. Continually evaluate training material regarding effectiveness, appropriateness for job requirements and the incorporation of new products and communications and changing employee and employee needs. Organize internal communications calendar and best practice guidelines for employees. Act as a storyteller of our internal brand narrative through our various internal communication channels. You will make a difference as you live out our purpose: Develop and lead, as well as facilitate and participate in, training sessions using multiple delivery channels to include in-person, online, audio and distance learning options as needed. Facilitation and training should be interactive, engaging, and high energy. Assist the People & Purpose Team with training and development for all employees, including new hire onboarding tasks and training. Continually evaluate internal as well as external resources and systems/platforms for effectiveness and continued use. Create and maintain internal communication guidelines for both managers and individual contributors. Foster a culture of effective communication within the organization, finding new ways to approach internal communication and an engaged culture. Contribute to additional projects and responsibilities as needed to support team and organizational goals. You will help grow the business: Inspire professional development in all employees through a variety of communication methods, events, learning sessions, and feedback. Organize internal campaigns, challenges, and recognition programs to celebrate learning and communication achievements. Identify opportunities to leverage new technologies for more effective training and communication strategies and methodologies. Continuously promote an employee-first approach, helping staff connect their roles to the credit union’s mission. Facilitate cross-departmental workshops and brainstorming sessions to gather input and create practical training solutions. Assist employees in the achievement of their learning goals and communication objectives through coaching efforts, action plans, and production of the team. Work with the People & Purpose Team to manage all communication regarding training and development events which may include calendar invitations, registration, tracking attendance and results; provide updates to department and management. You will continue to grow professionally: Consistently commit to learning through professional networks and education. Stay current with industry trends, training best practices, and new learning technologies to continuously enhance our various training programs. Conduct appropriate research and develop new training curriculum.

Requirements

Four-year college degree or a minimum of 4 years of work experience focused on training and development, education, or communications.
Experience with digital communication platforms (e.g., SharePoint, Microsoft Teams, Microsoft Outlook).
Ability to analyze and interpret learning data using tools such as Excel or similar analytics platforms.
Strong technology acumen and comfort with emerging technologies; willingness to adopt new tools to enhance learning and engagement.
Experience facilitating training sessions, team building, or related activities.
Proven ability to lead, influence, and develop others.
Knowledge of multiple business systems and ability to train and develop others through use of such systems.
Strong organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Maintain a high level of confidentiality and professionalism.
Superior writing, verbal, and interpersonal skills.
Demonstrated confidence and proficiency in public speaking and delivering presentations.
Ability to leverage skills, knowledge, and experience to invest in our community.
Ability to foster an inclusive environment that promotes belonging.
A focus on respect and excellent service to both external and internal (team) members.
A proven track record of integrity with a demonstrated ability to build trust.

Nice To Haves

Certification in training, instructional design, or adult learning methodologies (e.g., CPLP, ATD, or similar) preferred.

Responsibilities

Partner with the AVP Talent Development to deliver impactful learning programs and clear internal communication strategies.
Develop and implement standardized learning and development programs that drive consistency across departments and teams.
Maintain awareness of emerging technologies in learning and internal communications, such as AI-driven learning tools, microlearning platforms, and collaboration software.
Conduct and create ongoing professional development sessions for employees, focusing on leadership, skills enhancement, and organizational communication.
Provide coaching and support to managers and employees, reinforcing learning concepts and communication best practices.
Develop job aids, guides, and communication templates to support staff in delivering consistent, high-quality internal messaging.
Review internal communications channels to provide actionable feedback that enhances clarity, tone, and effectiveness of messaging across the organization.
Maintain detailed records of training participation, completion rates, and performance improvements.
Utilize data to determine how to provide the most effective training, validate success of training, determine additional training needs and drive accountability.
Serve as a Learning Management System (LMS) Admin and drive the use of the platform to departments as a tool to train employees regarding organizational initiatives.
Continually evaluate training material regarding effectiveness, appropriateness for job requirements and the incorporation of new products and communications and changing employee and employee needs.
Organize internal communications calendar and best practice guidelines for employees.
Act as a storyteller of our internal brand narrative through our various internal communication channels.
Develop and lead, as well as facilitate and participate in, training sessions using multiple delivery channels to include in-person, online, audio and distance learning options as needed. Facilitation and training should be interactive, engaging, and high energy.
Assist the People & Purpose Team with training and development for all employees, including new hire onboarding tasks and training.
Continually evaluate internal as well as external resources and systems/platforms for effectiveness and continued use.
Create and maintain internal communication guidelines for both managers and individual contributors.
Foster a culture of effective communication within the organization, finding new ways to approach internal communication and an engaged culture.
Contribute to additional projects and responsibilities as needed to support team and organizational goals.
Inspire professional development in all employees through a variety of communication methods, events, learning sessions, and feedback.
Organize internal campaigns, challenges, and recognition programs to celebrate learning and communication achievements.
Identify opportunities to leverage new technologies for more effective training and communication strategies and methodologies.
Continuously promote an employee-first approach, helping staff connect their roles to the credit union’s mission.
Facilitate cross-departmental workshops and brainstorming sessions to gather input and create practical training solutions.
Assist employees in the achievement of their learning goals and communication objectives through coaching efforts, action plans, and production of the team.
Work with the People & Purpose Team to manage all communication regarding training and development events which may include calendar invitations, registration, tracking attendance and results; provide updates to department and management.
Consistently commit to learning through professional networks and education.
Stay current with industry trends, training best practices, and new learning technologies to continuously enhance our various training programs.
Conduct appropriate research and develop new training curriculum.