Learning Experience Designer

Direct Supply•Milwaukee, WI

14d

About The Position

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Learning Experience Designer position, you'll design and develop scalable, self-service learning experiences for a wide range of adult users. From virtual instructor-led training to self-paced modules, certification paths, and assessments, your work will help users adopt and utilize Direct Supply’s platforms to their full potential. You'll collaborate with teams across marketing, UX, product, and customer service to improve the overall customer experience, and provide insights that uncover friction points and opportunities for new features. Using AI tools, data, and best practices, you'll help accelerate platform adoption, utilization, and long-term growth.

Requirements

Deals with Ambiguity – Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively.
Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
Applies AI and Technology – Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most.
Solves Problems – Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
Strong understanding of adult learning principles and experience applying them across digital formats.
Proficiency with e-learning tools and platforms , including LMS systems and AI-powered learning technologies.
Bachelor’s degree in instructional design, education, human resources, communications, or a related field – or equivalent experience
3-5 years of experience designing learning for corporate or customer audiences, or with adult education
Strong understanding of instructional design principles, adult learning theories, and virtual training technologies.

Nice To Haves

Experience using Pendo or other in-app guide-building software
Experience with ZenDesk or other ticketing systems is a plus
Certification in training, such as a Certified Professional in Talent Development (CPTD) or equivalent, is a plus.

Responsibilities

Design reusable content for onboarding, certification programs, and learning paths using instructional design best practices
Manage and maintain learning assets across internal and external learning platforms
Develop engaging written, video, and interactive content for both self-service and instructor-led training experiences
Create targeted enablement content, including interventions and in-system guides, to drive platform adoption and desired user behaviors
Use AI-powered curation tools to enhance learning content based on user engagement data and emerging industry trends
Conduct A/B and multivariate testing, using analytics to improve content effectiveness and drive behavior change
Collaborate across product, UX, marketing, and customer-facing teams to align learning goals with strategic business outcomes