Learning Experience Designer

Selene Diligence•Dallas, TX

19h

About The Position

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! The Learning Experience Designer will play a vital role in designing and developing innovative, impactful, and scalable learning solutions tailored to the needs of our organization. This role blends design thinking, technology, and instructional strategies to create impactful and memorable learning journeys that foster team member skill development and drive business results. In this role, the Learning Experience Designer will collaborate closely with subject matter experts to ensure that learning solutions align with both current and future organizational needs. You will serve as a thought leader in the design and deployment of learning experiences. Success in this position will require a strategic mindset and a commitment to continuously elevating effectiveness to improve quality and impact.

Requirements

Strong oral, written, and interpersonal communication skills
Ability to maintain flexibility and react to changes quickly
Ability to analyze, problem-solve, and develop effective constructive solutions to challenges and obstacles
Ability to interface with other departments to resolve issues as applicable
Ability to maintain a customer focus and efficiently and consistently produce accurate work in both individual and team settings
Education : Bachelor’s degree in a related field or equivalent years of experience
Experience : 2-5 years of experience designing and developing learning content, with exposure to eLearning tools and methodologies
Mortgage servicing experience
1-2 years of project management experience
Strong organizational, time management, and project management skills
Familiarity with learning development tools such as Articulate 360, Camtasia, Canva, or Adobe Creative Suite
Demonstrated success in developing and assessing training programs (including learning outcomes)
Strong organizational, time management, and project management skills
Excellent written and verbal communication skills, with the ability to present ideas clearly and collaborate effectively with diverse teams
Knowledge of instructional design principles and adult learning theories
Positive attitude and a willingness to contribute to team success, seeking feedback and continually improving with a desire to continuously learn and grow

Responsibilities

Leads the end-to-end development of complex training initiatives, including needs analysis, instructional design, content development, sustainability measures, and evaluation
Develops training using a variety of approaches, including but not limited to: Classroom-led instruction for hands-on, in-depth learning experiences Virtual training sessions to engage geographically distributed teams Video-based content for accessible, on-demand learning opportunities LMS-driven e-learning modules for scalable, self-paced training Blended learning solutions that combine multiple methods to maximize effectiveness
Creates, updates, and curates training content that is engaging, relevant, and tailored to various learning styles and business needs
Utilize data and analytics to measure the effectiveness of learning programs and initiatives, and leverage feedback to continuously improve the quality and impact of our L&D solutions
Innovate learning with new technology solutions that leverage cutting-edge resources that can transfer knowledge quickly to the modern learner
Design workshops, role-playing activities, and hands-on simulations to enhance skill-building and application in real-world scenarios
Responsible for training, learning, and knowledge initiatives and projects as an owner, participant, and/or subject matter expert.
Reviews and revises current curriculum and training formats, recommending and providing planning for improvements, efficiencies, or redesign based on the results of learning objectives.
Tracks learning and development activities across the organization.
Partner with subject matter experts (SMEs) and team members to gather content, define objectives, and ensure learning solutions meet business needs
Perform other duties as assigned