Learning Experience Designer (LXD)

ICBD Holdings•Lauderdale Lakes, FL

About The Position

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation. Exact Billing Solutions was launched to address one of healthcare’s most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties. Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including: Inc. 5000, 2024 – Top 5 Fastest-Growing Private Companies in America (ABA Centers of America) EY Entrepreneur Of The Year® U.S. Overall Florida Trend Magazine – 500 Most Influential Business Leaders The Director of Process Improvement is a high-level strategic leader responsible for identifying, leading, and executing complex process improvement projects that drive significant financial and operational impact. This individual acts as a change agent, utilizing advanced statistical analysis to reduce defects, eliminate waste, and optimize workflows across the organization. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Exact Billing Solutions is committed to building a culture of professionalism, accountability, and operational excellence. We believe billing is more than a back-office function—it’s a vital part of delivering quality healthcare. By hiring individuals with the right blend of expertise, integrity, and client focus, we empower providers to thrive while making the business of healthcare more efficient and sustainable. Join our mission and help transform healthcare billing with precision and purpose! Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program. The statements contained herein reflect general details as necessary to describe the principal functions of this position. This is not intended to be an exhaustive list of all responsibilities, tasks, skills, efforts, working conditions or similar behaviors, attributes or requirements associated with this position. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Individuals may be required to perform other duties as needed. This document describes the position currently available. It is not an employment contract. Exact Billing Solutions reserves the right to modify position duties and position descriptions at any time.

Requirements

Bachelor’s degree in Instructional Design, Education, or related field.
3+ years in Instructional Design or Learning Experience Design, preferably within healthcare, RCM, or financial services.
Hands-on experience with Articulate 360 (Storyline/Rise), Adobe Creative Cloud, and Camtasia.
Strong knowledge of adult learning principles, ADDIE or SAM model, and UI/UX design principles.
Proven ability to translate complex technical, financial, and operational information into clear, accessible content for diverse audiences.

Nice To Haves

Understanding of Revenue Cycle processes (registration, medical billing, coding, AR, denial management) highly desired.

Responsibilities

Project Leadership: Lead and execute high-impact projects utilizing proven Lean Six Sigma or other methodologies to achieve measurable business results.
Data Analysis: Lead root cause investigations to mitigate risks and prevent defect recurrence. Perform advanced statistical analysis to identify root causes of operational issues and validate improvement results.
Training & Mentorship: Facilitate training sessions and provide ongoing coaching to operational business leaders.
Strategic Alignment: Collaborate with senior leadership to identify improvement opportunities aligned with the company’s strategic goals and financial targets.
Change Management: Implement solutions to optimize workflow and reduce non-value-added activities.
Reporting: Develop and monitor key performance indicators (KPIs) and report project progress and financial savings to stakeholders.