Learning Experience Designer I, Customer Education

Jamf•Minneapolis, MN

12d•Remote

About The Position

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Learning Experience Designer 1, Customer Education (LXD 1) collaborates with members of the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will need to manage time, toolsets, and key stakeholder interests to create engaging, relevant, and effective training. This role cooperates with instructional designers on the Customer Education team, members of Product Development and Delivery (PD&D), and Jamf as a whole. The LXD 1 will work under the guidance of the Manager, Customer Education.

Requirements

Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required)
Minimum of 1 year technical use of Jamf’s product portfolio – Now, Pro, School, Connect, or Protect (Required)
Minimum of 1 year of teaching, instructional design, or equivalent experience (Required)
Minimum of 1 year of video production and/or audio engineering (Required)
Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required)
High School Diploma or equivalent (Required)

Nice To Haves

Minimum of 1 year creating content in an LMS or CMS (Preferred)
Minimum of 2 years working on a team providing customer training or support (Preferred)
Experience with scripting languages (bash, zsh) for automation and device management (Preferred)
Background in cybersecurity, threat detection, or endpoint security, particularly with Jamf Protect (Preferred)
Jamf Certified Associate, Tech, or Admin (Preferred)

Responsibilities

Develop and maintain learning experiences for instructor-led, virtual instructor-led, and/or online training formats to support customer training. This includes, but is not limited to, written materials, videos, audio recording, exams, resources, and simulations.
Organize time, projects, and meetings with tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is delivered efficiently.
Upload, organize, and maintain files with a content management system, learning management system, Dropbox, YouTube, and Wistia.
Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators.
Review, test, and analyze Jamf and Apple beta releases to gauge their impact on CE learning experiences.
Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes.
Occasionally lead or assist with customer training to evaluate new content and improve the overall experience for customers.
Adjust and organize workload as necessary to meet timelines and Jamf initiatives.
Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.

Benefits

Named a 2025 Best Companies to Work For by U.S. News
Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
Named one of Forbes Most Trusted Companies in 2024
Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
Named a 2024 Best Technology Company to Work For by U.S. News
Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
We know that big ideas can come from anyone, so we empower everyone to make an impact.
Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.