Learning Environments Support Specialist

TWU•Denton, TX

18h

About The Position

Learning Environments Support Specialist JOB SUMMARY The Learning Environments Support Specialist is responsible for supporting classroom and computer lab infrastructure and technologies at the university. In this role, they manage and support various classroom technologies including AV control and display systems; plan, organize, and coordinate daily computer lab operations for student use; and assist as needed in the implementation and integration of current and emerging technologies in support of teaching, learning and research. As a member of the IT Solutions team, the Learning Environments Support Specialist is expected to uphold the division’s mission to “empower an agile, digital university and elevate technology as a strategic institutional asset” and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS. ORGANIZATIONAL RELATIONSHIPS Reports to: Associate Director, Educational & Research Technologies Supervises: No supervisory responsibilities ESSENTIAL DUTIES - May include, but not limited to the following: Classroom and Lab Support (75%) Provides consulting to faculty on best practice uses of classroom and computer lab technologies to promote effective teaching and learning. Implements and assesses classroom and computer lab technologies. Promotes the use of classroom and lab technologies to enhance teaching and learning through workshops, learning communities, webinars, and other opportunities. Provides support for all of the university’s core classroom and computer lab technology services, including discipline specific instructional technology. Troubleshoots and resolves computer classroom, classroom lab, and classroom related support issues. Tests and troubleshoots audio and video conference/classroom control and monitoring operations. Provides support as needed for academic technology-related issues, problems and requests. Assists as needed in providing faculty, staff, and students with software and hardware training/instruction on academic technology. Academic Technology Support (15%) Provides support as needed for academic technology-related issues, problems and requests. Assists as needed in providing faculty, staff, and students with software and hardware training/instruction on academic technology. ADDITIONAL DUTIES Participation & Support (10%) Maintains awareness of current practices and future trends in learning environments technology and best practices. Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees. Performs other duties as requested.

Requirements

High school diploma or equivalent required.
Three years of relevant experience in classroom and/or computer lab technology.
Additional job-related education may substitute for the required experience on a year-for-year basis.
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
Ability to maintain the security and integrity of the infrastructure.
Ability to support instructional technology in a classroom and/or lab environment.
Knowledge of AV control systems and video conferencing/recording systems.
Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.
Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Ability to use a personal computer and other office equipment, including related university software and email.

Nice To Haves

Knowledge of computer-aided simulation technology.
Ability to provide instructional technology support to teaching professionals and/or students.
Demonstrated skill in developing and delivering training and effective support materials.
Ability to thrive in a higher education setting.

Responsibilities

Provides consulting to faculty on best practice uses of classroom and computer lab technologies to promote effective teaching and learning.
Implements and assesses classroom and computer lab technologies.
Promotes the use of classroom and lab technologies to enhance teaching and learning through workshops, learning communities, webinars, and other opportunities.
Provides support for all of the university’s core classroom and computer lab technology services, including discipline specific instructional technology.
Troubleshoots and resolves computer classroom, classroom lab, and classroom related support issues.
Tests and troubleshoots audio and video conference/classroom control and monitoring operations.
Provides support as needed for academic technology-related issues, problems and requests.
Assists as needed in providing faculty, staff, and students with software and hardware training/instruction on academic technology.
Maintains awareness of current practices and future trends in learning environments technology and best practices.
Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.
Performs other duties as requested.