Learning & Development Training Academy Director

Electric Power Systems•Nashville, TN

About The Position

The Director serves as the Facility General Manager of a multi-million dollar Technology Hub consisting of state-of-the art training, technology research and remote Technical Support operations, and meeting facilities for internal/external events. This role includes setting the Technical Research & Support strategy for the company, overseeing the planning and day-to-day operations for a world-class training center and coordinating Marketing, Sales and Customer activities. Initial responsibilities will entail planning, buildout and startup of physical infrastructure. Ongoing accountabilities will involve training/event management, facilities management, Technical Research & Support strategy and operations.

Requirements

Direct experience with Facilities Management (preferably training facilities) is required.
Bachelor’s Degree in Engineering, Technology, Learning or a related field.

Nice To Haves

Masters/MBA a plus.
Some technical knowledge of the Power Industry.
Some exposure to Technology based research & support.

Responsibilities

Manage the technical infrastructure and coordinate utilization of training facilities.
Create and deploy an overall business plan for the Technology Hub, including utilization metrics, operating cost and development of revenue streams.
Partner with Marketing and HR/Recruiting on facility appearance and use to help “market” Voltyx to both customers and job seekers/candidates.
Facilitate Customer Solutions efforts and similar Technical Lab initiatives. Coordinate customer events/activities with the Sales and Operations departments.
Oversee virtual/remote technical support for Voltyx Field Technicians. Includes using technologies to provide real-time remote troubleshooting and mentoring.
Research, develop approach and lead the organization into the next generation of remote technical support capabilities (AR/AI/VR, etc.). Stay current on emerging technologies and disseminate to applicable parts of the organization.