Learning & Development Trainer (Charlotte, NC, US, 28217)

UGI Corp.•Charlotte, NC

39d

About The Position

A CES Learning and Development Facilitator focuses on delivering training modules, conducting ILT and VILT classroom sessions. The duties of a Facilitator include staging environments, assessing the skill level of current employees, creating effective training approaches, and delivering training programs. The Learning and Development Facilitator will assist with content review and feedback of new and existing programs/modules. A Facilitator has regular contact with L&D Management, to ascertain the needs of the organization. Training audiences may be either individual or a classroom group.

Requirements

Understanding of how adults learn best, including the importance of relevance, active participation, and practical application.
Capability to develop relevant assessments to measure learning outcomes and identify areas for improvement.
Proficient in Microsoft Office products (Word, Excel, Outlook, and PowerPoint).
Excellent listening skills
Basic project management/organizational skills
Strong desire and aptitude for employee training and development
BS/BA in Business, Learning & Development or a related field or equivalent work experience.
4-6 years experience in training or leadership position.
Demonstrated knowledge of adult learning theory and instructional design
Excellent facilitation and presentation skills in virtual and face to face classroom delivery.
Experience with training environment preparation (data staging)
Familiarity with eLearning platforms, presentation software, and other digital tools used in training delivery.

Nice To Haves

Propane industry business knowledge preferred.
AmeriGas system knowledge: CRM, SAP, SuccessFactors, etc.
Advanced knowledge of AmeriGas policy and procedures

Responsibilities

Facilitate engaging learning sessions, incorporating interactive activities, group discussions, case studies, and role-playing exercises to maximize participant engagement and knowledge retention.
Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas.
Conduct in person and virtual onboarding and upskilling training programs based on employee job role and responsibilities.
Monitor and measure the effectiveness of training programs through post-training assessments, feedback surveys, and observation of behavior changes in the workplace.
Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to recommend changes in instructional objectives and methods.
Evaluate employee performance, works with L&D Manager and CES Leaders to determine trends and areas for continuous education.
Collaborate with Technical Writers and Instructional Designers to create and maintain end user documentation including, step by step procedures, job aids, and standard operating procedures.
Plan and execute tasks related to training prep, including but not limited to data staging, worksheets, employee user guides, role play.
Support and respond to training inquiries. Serve as subject matter expert for CES systems, processes, roles, and special projects.
Conduct weekly BPO knowledge transfer sessions, quarterly train the trainer sessions, ad hoc auditing train the trainer performances.