Learning & Development Specialist – Sales Enablement

Manulife • Boston, MA

14d • Hybrid

About The Position

We are seeking a strategic and creative Learning & Development Specialist to join our Sales Enablement team within the life insurance division of John Hancock. This role combines instructional design expertise with e-learning development skills to create impactful, scalable learning solutions that drive sales performance and business outcomes. You will collaborate with subject matter experts, sales leaders, and cross-functional partners to design, develop, and deliver engaging digital learning experiences for our global sales organization. Position Responsibilities Learning Strategy & Design Conduct needs assessments and performance gap analyses to inform learning solutions. Design learning programs that align with sales enablement goals, including onboarding, product training, and skills development. Apply adult learning principles and instructional design models (e.g., ADDIE, SAM) to create effective learning experiences. Digital Content Development Develop interactive e-learning modules, videos, simulations, and microlearning assets using tools such as Articulate Storyline, Rise, Camtasia, and Seismic Learning. Create visually engaging storyboards and scripts that support learning objectives and brand standards. Ensure accessibility and responsiveness across devices and platforms. Sales Enablement Integration Partner with sales leaders and SMEs to translate business needs into learning outcomes. Embed learning into sales workflows and tools to support just-in-time learning and performance support. Align content with sales methodologies, product launches, and go-to-market strategies. Technology & Platform Management Manage course deployment and tracking within the Learning Management System (LMS). Test and troubleshoot SCORM packages for functionality and reporting accuracy. Leverage data and analytics to measure learning effectiveness and optimize content. Deliver regular KPI updates to stakeholders, ensuring transparency and continuous improvement in course adoption and effectiveness. Project & Stakeholder Management Lead end-to-end project management for learning initiatives, including timelines, resources, and stakeholder communication. Facilitate reviews and feedback loops with SMEs and business partners. Maintain documentation and version control for all learning assets.

Requirements

• Bachelor’s degree (Instructional Design, Educational Technology, or related field preferred).
• 5+ years of experience in instructional design and e-learning development, preferably in a sales or corporate environment.
• Proficiency in e-learning authoring tools and multimedia production.
• Strong understanding of adult learning theory, performance-based design, and sales enablement principles.
• Excellent communication, collaboration, and project management skills.

Nice To Haves

• Experience with sales enablement platforms (e.g., Highspot, Showpad, Seismic).
• Familiarity with CRM tools (e.g., Salesforce) and how learning integrates with sales workflows.
• Knowledge of data-driven learning evaluation models (e.g., Kirkpatrick, Phillips ROI).

Responsibilities

• Conduct needs assessments and performance gap analyses to inform learning solutions.
• Design learning programs that align with sales enablement goals, including onboarding, product training, and skills development.
• Apply adult learning principles and instructional design models (e.g., ADDIE, SAM) to create effective learning experiences.
• Develop interactive e-learning modules, videos, simulations, and microlearning assets using tools such as Articulate Storyline, Rise, Camtasia, and Seismic Learning.
• Create visually engaging storyboards and scripts that support learning objectives and brand standards.
• Ensure accessibility and responsiveness across devices and platforms.
• Partner with sales leaders and SMEs to translate business needs into learning outcomes.
• Embed learning into sales workflows and tools to support just-in-time learning and performance support.
• Align content with sales methodologies, product launches, and go-to-market strategies.
• Manage course deployment and tracking within the Learning Management System (LMS).
• Test and troubleshoot SCORM packages for functionality and reporting accuracy.
• Leverage data and analytics to measure learning effectiveness and optimize content.
• Deliver regular KPI updates to stakeholders, ensuring transparency and continuous improvement in course adoption and effectiveness.
• Lead end-to-end project management for learning initiatives, including timelines, resources, and stakeholder communication.
• Facilitate reviews and feedback loops with SMEs and business partners.
• Maintain documentation and version control for all learning assets.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees