Learning & Development Partner - MGM Springfield

MGM Resorts•Springfield, MA

37d

About The Position

Ready to shape the future of facilitation leadership at one of the most iconic hospitality brands in the world? MGM Resorts is seeking a dynamic Learning & Development Partner at MGM Springfield to drive bold, high-impact training experiences that empower leaders and new hires. You will collaborate with HR, Guest Experience, and Operations, all the while championing our commitment to legendary service. If you're passionate about inspiring facilitating, driving culture, and elevating excellence, this is your moment to shine!

Requirements

Has an bachelor's degree
Has 1+ years of prior relevant experience in adult learning, training, facilitation

Responsibilities

Manage the implementation of new hire orientations and enterpriseâwide learning initiatives.
Partners with HR, Guest Experience, and internal division leaders to assess leadership development needs based on guest feedback and department productivity reporting.
Leverage a worldâclass technology platform for learning delivery and measurement to enable capability development programs, dashboards for leaders to measure team member capabilities, compliance, and skills gaps to advance the overall operations and value of learning.
Track statistics, metrics and ROI and create additional learning and performance metrics as required to qualify expense ratio to initiatives.
Produce, compile, and evaluate preâ and postâcourse data for measurement of learning quality, participation, satisfaction, performance, and business impact.
Recommend alternative training methods as needed.
Partner and consult with operational experts and corporate entities to conduct needs/root cause/gap analyses then designs and delivers appropriate learning and custom designed solutions
Design and generate data reporting, information, and documentation in the learning management system.
Engage in selfâdirected work, create, and maintain timetables for projects, manage deadlines and resources, and work with a wide degree of creativity and latitude as well as minimal supervision.
Manage training center operations for classroom setâup and break down, material preparation, scheduling, inventory ordering, and resource allocation.
Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.
Advise employees on professional development opportunities, such as courses offered on the educational assistance program as well as career advancement programs, etc.
Resolves internal guest complaints within scope of authority; otherwise refers the matter to management. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Benefits

Healthcare, financial and time off benefits
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

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