Learning & Development Officer

Investar Bank•Baton Rouge, LA

40d

About The Position

Assists with the bank-wide training and employee development functions. Develops and disseminates instructional materials on financial institution policies and procedures as assigned. Ensures that staff are equipped to provide outstanding customer experience, maintain compliance with regulatory requirements, and achieve sales and operational goals.

Requirements

Bachelor's degree or equivalent experience required
3+ years of related experience in adult education or related training activities required.
Familiarity with principles of supervision and management required.
Good understanding of office procedures and equipment
Good training techniques and familiarity with financial institution products, policies and procedures
Basic knowledge of Word and Excel required.
Strong word processing, spelling, grammar and organizational skills
Excellent attention to detail and ability to operate standard office equipment, such as typewriter, copy machine, fax machine and processors
Excellent written and oral communications skills
Strong presentation and negotiation skills
Ability to work under stress and meet deadlines.
Ability to operate a keyboard if required performing the essential job functions.
Ability to read and interpret a document.
Ability to travel if required to perform the essential job functions.
Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions.

Nice To Haves

Adult training certification, as well as other certifications that may be required by state or local authorities preferred.
Previous experience in Banking and operations preferred.
Content design experience preferred

Responsibilities

Assists with designing, development, conducting, and/or facilitating training sessions for employees.
Coordinates and utilizes external training programs and products as needed.
Recommends improvements to training programs based on participant feedback, branch performance, and regulatory changes.
Partners with managers and other leadership to identify training needs and deliver effective learning solutions.
Conducts seminars and workshops in new products, policies and procedures for staff as needed.
Assists with the development and management of the Training budget as assigned.
Conducts branch visits to ensure training needs of the staff are being met.
Assists with the management of the Learning Management System (LMS).
Assists with the administration of the non-Retail Learning & Development Program.
Designs custom content as needed.
Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
All other duties as assigned.