Learning & Development Manager

Mohawk Global Logistics Corp•Syracuse, NY

About The Position

The Learning & Development (L&D) Manager builds and delivers a high-performance learning ecosystem that strengthens capability, develops leaders, accelerates growth, and ensures organizational readiness. This role owns the full learning lifecycle - strategy, design, delivery, measurement, and continuous improvement - while coaching operational training specialists to ensure consistency, quality, and scalability across the enterprise. The L&D Manager leads Mohawk Global University (MGU), oversees leadership development programming, manages certification governance, and ensures every learning experience reflects Mohawk Global’s values: Enrich, Care, Deliver.

Requirements

Bachelor’s degree in Education, HR, Organizational Development, or related field; Master’s preferred.
5+ years of progressive experience in L&D or organizational development.
Demonstrated expertise in instructional design, content creation, and facilitation.
Experience coaching trainers or managing training operations.
Knowledge of federal and state training compliance requirements.
Proficiency with LMS platforms and learning analytics tools.
Excellent communication, facilitation, coaching, and project management skills.
Ability to balance strategy and execution in a fast-paced environment.

Responsibilities

LEARNING (Assess, Design, Deliver, Measure): Training Needs, Skills Gap & Compliance Assessment Conduct enterprise-wide training needs assessments, skills-gap analyses, and compliance reviews. Partner with leaders to prioritize capability gaps and develop a strategic learning plan aligned with business goals.
Content Development & Maintenance Build, update, and maintain learning materials including: compliance & safety onboarding & orientation leadership development technical & functional training soft skills & professional development Serve as lead content creator, ensuring consistency, clarity, and brand alignment.
Certification Program Governance Manage all internal and external certification programs, including requirements, renewals, tracking, and documentation. Ensure employees maintain required certifications in alignment with regulatory and role-based standards.
Facilitation & Training Delivery Facilitate engaging live, virtual, and on-demand training sessions. Coach operational training specialists to ensure world-class facilitation quality. Equip managers with tools and strategies to reinforce learning and coaching within their teams.
Train-the-Trainer (T3) Development Design, deliver, and manage T3 programs to ensure SMEs and trainers deliver accurate, consistent learning experiences. Create facilitator guides, playbooks, and quality standards for training delivery. Evaluate trainer performance and provide ongoing coaching and feedback.
Compliance, Documentation & Reporting Ensure compliance with federal, state, and provincial training mandates. Maintain accurate training records and ensure audit readiness. Provide dashboards and analytics to Executive Leadership on compliance, participation, and training impact.
Evaluation & Continuous Improvement Measure training effectiveness using surveys, knowledge checks, assessments, KPIs, and performance outcomes. Use data-driven insights to refine learning programs and improve adoption and experience.
DEVELOPMENT (Leadership Growth, Careers & Culture): Competency Mapping & Learning Journeys Map roles to competencies and create structured learning journeys by role, level, and function. Ensure learning paths support mastery, mobility, and long-term career growth.
Leadership & High-Potential Development Design and manage leadership development programs for supervisors, managers, and emerging leaders. Build development pathways for high-potential talent. Partner with HRBPs and leaders to identify readiness and succession needs.
MGU & Leadership Retreat Oversight Lead Mohawk Global University (MGU), ensuring curriculum is impactful, modern, and culturally aligned. Plan, curate, and deliver leadership retreats, including agenda design, facilitation strategy, and post-retreat activation.
Change Management & Adoption Lead communication and rollout plans for learning initiatives. Promote a culture of continuous learning through campaigns, storytelling, and visibility efforts.
TRAINING (Execution, Onboarding & Learning Culture): Department-Level Training Support Partner with departments to assess function-specific training needs and design customized programs. Support operational training specialists in delivering consistent, accurate training.
Onboarding & New Hire Integration Create onboarding templates, checklists, welcome kits, and early-tenure development plans. Facilitate new hire orientation and equip managers for role-specific onboarding. Ensure onboarding is standardized, welcoming, and culturally aligned.
Training Programs & Learning Operations Deploy evaluations, surveys, and assessments to confirm learning and skill application. Ensure all mandatory compliance training is delivered and documented. Recommend external workshops, certifications, and development opportunities.
Learning Culture, Engagement & Enablement Promote a vibrant learning culture through communication campaigns and recognition programs. Partner with leaders to embed development into daily operations and leadership expectations.