Learning & Development Manager

Turner & Townsend-posted 8 days ago
Full-time • Manager
Hybrid • Houston, TX
5,001-10,000 employees
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As a Learning & Development Manager, you will oversee the development, implementation, and administration of Learning and Development programs for North America. This job is part of the Learning & Development function in the USA HR team. Learning & Development is responsible for developing, executing, and evaluating employee, department, cost center, business unit, sector, and regional development plans and programs to support organizational needs. In-office working at a T&T office is required two to three days out of the work week.

  • Create, deliver and present learning strategies and programs that align to business priorities.
  • Guide the continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.
  • Establish procedures to ensure coordination and delivery of the learning curriculum.
  • Develop organizational communications to ensure employees have knowledge of training and development of events and resources.
  • Review follow-up study data for all completed training.
  • Evaluate and measure results and prepare an executive summary.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.
  • Create/maintain a budget for new and existing learning programs.
  • Maintain a needs assessment for skill building and create programs to support capability building in the organization.
  • Provide formal supervision to employees.
  • Monitor the training and development of staff.
  • Conduct performance evaluations and coaching.
  • Oversee the recruiting and hiring of new employees.
  • Coordinate and manage the team's daily activities.
  • Establish work schedules, assign tasks, and cross-train staff.
  • Set and track staff and department deadlines.
  • Mentor and coach as needed.
  • SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
  • Bachelor's Degree preferred with 5+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of training and development, design and implementation, presentation of technical information, coaching, mentoring, measuring, analytics and reporting, appraising, and rewarding performance is required.
  • Familiar with e-learning tools and platforms
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
  • Leadership skills to motivate the team to achieve broad operational targets with impacts on their own job discipline, multiple job disciplines, and departments.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Excellent organizational and communication skills.
  • An inquisitive mindset.
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