Learning & Development Lead, Care Management

Mental Health Cooperative•Nashville, TN

About The Position

The Learning and Development Lead, Care Management is responsible for designing, implementing, and evaluating training programs to enhance competencies and professional growth within MHC’s Care Management team. This role collaborates with leadership to assess learning needs, develop educational strategies, and ensure training aligns with best practices, regulatory requirements, and value-based care principles. The Learning and Development Lead will oversee training operations, lead cross-functional initiatives, and drive continuous learning to improve patient outcomes and care coordination.

Requirements

Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Social Work, or a related field required; Master’s degree preferred.
Minimum of 3-5 years of experience in care management, value-based care, or healthcare training roles.
Strong understanding of care management principles, value-based care models, and adult learning methodologies.
Experience in developing and implementing training programs in a healthcare setting preferred.
Excellent communication, leadership, and problem-solving skills.
Strong understanding of clinical operations and healthcare quality metrics.
Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives.
Excellent leadership, communication, and stakeholder engagement skills.
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Cell Phone

Nice To Haves

Experience working within behavioral health or mental health settings is a plus.

Responsibilities

Training Program Development & Implementation: Develop and implement comprehensive training programs to enhance care management competencies and support professional development.
Ensure all training programs align with evidence-based care management practices, value-based care models, and regulatory requirements.
Learning Needs Assessment & Strategy: Collaborate with leadership to assess staff learning needs and develop targeted training strategies.
Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics.
Operational Management & Compliance: Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized care management skill development.
Ensure training content meets accreditation standards, regulatory compliance, and organizational policies.
Cross-Functional Collaboration & Leadership: Work closely with the Director of Value-Based Care, care management teams, and other departments to align training efforts with organizational goals.
Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills.
Performance Improvement & Innovation: Monitor and analyze training outcomes to identify opportunities for process improvement and curriculum enhancement.
Implement innovative learning methodologies, including digital learning platforms and simulation-based training.
Other Responsibilities: Ensure compliance with corporate training policies, safety regulations, and nursing practice standards.
Stay informed of industry trends, best practices, and advancements in nursing education.
Comply with all Corporate Compliance policies, practices and procedures.
Responsible for attending all mandatory in-services, continuing education and annual health requirements.
Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.
Comply with all OSHA and safety policies, practices, and procedures.
Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator.
Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.
Provide leadership to others through example and sharing of knowledge/skill.
Follow all policies and procedures set by the Agency.