Learning & Development Coordinator

Kentro•McLean, VA

2h•Hybrid

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Learning & Development Coordinator to support our Corporate People Services Department. This Learning & Development Coordinator opportunity is ideal for a recent graduate or early-career professional looking to launch a career in HR within a collaborative People Services team. We’re seeking someone who is friendly, dependable, highly organized, and able to remain calm in a fast-paced environment. In this role, you’ll play a key part in supporting learning initiatives and creating positive, seamless experiences for employees. If you enjoy helping others, answering questions, coordinating details, and want a position where you can learn, grow, and build a strong foundation in HR, this could be the perfect next step for you.

Requirements

At least one year of related work experience
Bachelor’s degree in Human Resources, Business Administration, or a related field preferred or equivalent years of relevant experience.
People-First Mindset: Warm, approachable, and service-oriented
Strong Communicator: Clear, professional verbal and written communication skills.
Organized & Detail-Oriented: Able to juggle multiple tasks and have great attention to details
Tech-Comfortable: Willing to learn HR systems and comfortable with Microsoft Office tools (Outlook, PowerPoint, Excel and Word)
Proactive Learner: Curious, motivated, and excited to grow your HR/L&D knowledge
Trustworthy: Exercises discretion and sound judgment always
Growth Mindset: Looking forward to continuously growing

Nice To Haves

LMS Admin Experience: Experience in managing LMS (as laid out in the LMS Administration section)
e-Learn Authoring Experience: Experience in building e-learns

Responsibilities

LMS Administration (Cornerstone OnDemand)
Manage the day-to-day administration of the LMS (Cornerstone OnDemand), including user enrollment, course assignments, and curriculum management
Monitor completion rates, generate reports, and follow up with employees pending training completion
Troubleshoot learner-facing LMS issues and serve as the first point of contact for platform support
Support the rollout of new LMS features and assist with system upgrades or migrations as needed
Coordination
Prepare and manage all facilitation logistics, including calendar invitations, pre-work materials, attendance tracking, and post-session surveys
Gather learner feedback and partner with senior L&D staff to continuously improve program quality
Support the development of facilitator guides, job aids, and supporting materials using MS365 tools (PowerPoint, Excel, and Word)
Support the development and execution of training communications plans, including drafting invitation emails, reminder cadences, manager notifications, and post-training follow-ups in alignment with the comms team’s standards and channels
Content Development and Publishing
Support content development, which includes support in building slides, creating and building e-learns using e-learn authoring tools (Articulate360)
Publish content on the LMS
Learning and Development Support
Monitor the Learning and Development ticket portal and serve as the first point of contact for L&D-related requests submitted through the ticketing portal
Maintain up-to-date ticket statuses and ensure requests are acknowledged and resolved within defined SLAs

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
Reimbursement amounts may fluctuate due to IRS limitations.
We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking.
We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard.
Kentro is committed to incorporating fun into every day.
We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
In alignment with our commitment to our communities, we also host and attend charity galas/events.
We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.