Learning & Development Consultant

Early Warning Services • Scottsdale, AZ

19h • $84,000 - $105,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose: This role supports the Learning & Development team by building and creating a high impact learning environment to accelerate overall employee performance. The ideal candidate leads project(s) and/or program management, facilitates, and develops content. Essential components of the role include guiding and advising various line(s) of business on program enhancement, while identifying and building new solutions. A key support with the company’s mission to create a daily culture of learning through meaningful content curation, which equips people for their roles and future opportunities and growth. Essential Functions: Consulting/Project Management Develops relationships with senior leaders to influence sustainable learning and development solutions for the business. Completes intake process with stakeholders/leaders by gathering learning requirements and determining scope and budget. Assesses existing and future resources needed to achieve objectives and the best suited modality to deliver content and accomplish successful business results. Leads and recommends learning and development content initiatives for assessment, design, budget and evaluation, to enhance existing programs and/or third-party training. Provides recommendations for process improvement and opportunities to become more efficient. Develops and reports KPI performance metrics in collaboration with line(s) of business. Participates in the development of enhanced reporting capabilities with Workday Learning and with third party vendors to measure/track program effectiveness. Facilitation Participates in overall content delivery and when applicable, assigning required training. Delivers training content for early career, leadership development, new employee onboarding, and soft skills/professional development areas. Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. Content Development Designs and develops content that addresses business needs and aligns the right level training activities with the complexity of the training topic(s). Focus on performance objectives that directly tie the learning to actual on-the-job behavior necessary for achieving the organization's goals. Engages and collaborates with sponsors, stakeholders, and subject matter experts for feedback and review process. Provides LMS support, updates and maintains training catalog; administers / assigns training and supports training data needs and/or “report outs” as needed. May collaborate with project management teams on large scale training & development “rolls outs”. The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their supervisor.

Requirements

• Education or experience typically obtained through the completion of a bachelor's degree in Business Administration/ Management, Human Resources, Higher Education/ Training/ Teaching or related field or equivalent work experience.
• A minimum of 5 years of progressive experience in learning & development, with “hands on” experience building robust programs and infrastructure and supporting enterprise-wide programs with successful outcomes.
• A minimum of 1 year project management experience
• Experience with eLearning platforms and the ADDIE and SAM models.
• Ability to collaborate with, influence, and support all levels of leadership.
• Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals, and strategy.
• Proven stand – up delivery and facilitation skills with the ability to drive key learning outcomes and motivate application beyond the classroom.
• Demonstrated experience working with technical positions/ lines of business (collaborating/ supporting Information Technology, Technology, Information Security).
• Ability to analyze data, understand trends, develop recommendations, and clearly articulate technical ideas to a non-technical audience for action based on the analysis.
• Progressive experience in presenting formal concepts to leadership.
• Advanced knowledge in LMS system; Workday preferred.
• Proficiency in content design software
• Background and drug screening

Nice To Haves

• Additional college level learning & development, higher education, training, human resources, or business-related classes are beneficial.
• Certified learning & development professional
• Certified Project management professional
• Experience with Workday Learning is beneficial
• Intermediate experience in instructional design concepts – building content in eLearning, graphic design is highly beneficial.

Responsibilities

• Consulting/Project Management Develops relationships with senior leaders to influence sustainable learning and development solutions for the business.
• Completes intake process with stakeholders/leaders by gathering learning requirements and determining scope and budget.
• Assesses existing and future resources needed to achieve objectives and the best suited modality to deliver content and accomplish successful business results.
• Leads and recommends learning and development content initiatives for assessment, design, budget and evaluation, to enhance existing programs and/or third-party training.
• Provides recommendations for process improvement and opportunities to become more efficient.
• Develops and reports KPI performance metrics in collaboration with line(s) of business.
• Participates in the development of enhanced reporting capabilities with Workday Learning and with third party vendors to measure/track program effectiveness.
• Facilitation Participates in overall content delivery and when applicable, assigning required training.
• Delivers training content for early career, leadership development, new employee onboarding, and soft skills/professional development areas.
• Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Content Development Designs and develops content that addresses business needs and aligns the right level training activities with the complexity of the training topic(s).
• Focus on performance objectives that directly tie the learning to actual on-the-job behavior necessary for achieving the organization's goals.
• Engages and collaborates with sponsors, stakeholders, and subject matter experts for feedback and review process.
• Provides LMS support, updates and maintains training catalog; administers / assigns training and supports training data needs and/or “report outs” as needed.
• May collaborate with project management teams on large scale training & development “rolls outs”.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level