Learning Designer

Crisis Text Line, Inc.•Dallas, TX

2d•$67,452 - $75,768•Remote

About The Position

At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. We are a purpose-driven, fast-moving organization building systems, programs, and experiences that strengthen both our volunteers and the people who reach out to us in moments that matter most. Joining our team means doing meaningful work alongside thoughtful, collaborative colleagues—where your ideas, creativity, and expertise directly contribute to impact at scale. Role Summary We are looking for a Learning Experience Designer who is energized by building engaging, scalable learning experiences from the ground up. In this role, you’ll design and evolve training programs that prepare and support our volunteers—ensuring they feel confident, capable, and ready to engage in high-impact conversations. You won’t just build courses—you’ll help shape learning journeys, certification pathways, and systems that strengthen readiness over time. This role is ideal for someone who thrives in a build-and-improve environment, enjoys working cross-functionally, and brings both creative learning design and strong stakeholder partnership to their work.

Requirements

Demonstrated experience designing and delivering learning experiences or programs
Strong application of adult learning principles in practice
Experience using e-learning authoring tools (e.g., Articulate Storyline, Rise, or similar)
Experience working within or building content for learning management systems (LMS)
Understanding of accessibility standards and inclusive learning design
Experience creating or editing written, video, or multimedia content
Ability to develop visually engaging learning materials (e.g., Canva or similar tools)
Experience managing projects, timelines, and deliverables
Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Nice To Haves

Experience in psychology, education, or a related field (through academic or professional work)
Ability to communicate in Spanish or experience working in multilingual environments
Experience managing or evaluating curriculum, learning programs, or training initiatives
Experience adapting or localizing content for different audiences or environments

Responsibilities

Design and develop engaging, high-impact learning programs—not just individual courses
Create content for new volunteer onboarding and ongoing education
Apply adult learning principles to create meaningful, memorable learning experiences
Develop structured learning journeys, assignments, and certification pathways
Continuously improve content through iteration, feedback, and evolving needs
Conduct learning needs analyses to inform program design
Define success metrics and evaluate learning effectiveness
Design assessments (formative and summative) that measure competency and readiness
Build scalable frameworks, templates, and standards for learning design
Play a key role in LMS migration and optimization
Design learning experiences directly within LMS platforms
Ensure content is accessible, well-structured, and scalable
Bring a systems-thinking approach to how learning is delivered and experienced
Collaborate closely with clinical, learning & engagement, and subject matter expert teams
Translate complex or sensitive content into clear, engaging learning experiences
Partner with internal and external stakeholders to design and deliver programs
Manage projects end-to-end, including timelines, milestones, and communication