Learning Delivery Associate
About The Position
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. HERE’S WHAT THE JOB REALLY LOOKS LIKE Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.
Requirements
- Possession of a High School Degree, GED or other equivalent education
- Previous experience in training and/or customer call center experience
- Demonstrated knowledge of adult learning techniques and best practices in training delivery
- Demonstrated knowledge of specific account provisions, products, and policies
- Ability to communicate effectively both orally and in writing
- Excellent attendance and punctuality
- Demonstrated effective listening skills
- Demonstrated proficiency of presentation skills
- A wide degree of creativity and latitude is expected
- Knowledge of Microsoft Word, Excel, and PowerPoint
- A great attitude
- Ability to work in a fast paced, ever changing environment
- Ability to stand while conducting training classes
- Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.
Nice To Haves
- Associates degree preferred
Responsibilities
- Conduct new hire training in a classroom setting
- Conduct follow-up one-on-one training when necessary
- Conduct refresher training sessions
- Conduct certification sessions
- Attend training meetings
- Attend training/quality assurance meetings
- Assist training department with any other necessary functions
- Conducts phone time when not facilitating a class or assisting with other training duties.
- Scorecard performance will be monitored.
Benefits
- Competitive base pay with performance-driven incentives
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Career development through Alorica Academy's open-access courses
- Real opportunities to grow within a global organization
- Access to our employee assistance program
- A collaborative, inclusive culture where innovation happens
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
