Learning Consultant

Swift Transportation•Phoenix, AZ

5d•$55,000 - $65,000•Hybrid

About The Position

This is an in-office position with one day remote work allowed after training is completed. Swift Transportation has been an industry leader for many years, with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America, with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement, which in turn allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor to achieving overall results here at Swift. A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice, and your opinion matters.

Requirements

Bachelors degree or equivalent related experience
Outstanding written and oral communication skills
Strong interpersonal skills and the ability to interface with all levels within the organization, including senior level executives
Peer leadership and influencing traits are essential
Ability to create, maintain and update standard work process documentation
Proven successful ability to provide guidance and leadership of on the job training with team members
High level analytical thinking skills with a proven ability to prepare reports, gather data and draw logical conclusions from in-depth analysis of information
Experience preparing and delivering compelling arguments and presentations in a way that builds, impacts and influences others and successfully builds coalitions for key initiatives
Familiarity with the transportation industry, specifically with the area/department or position to which the role will be tied
General computer proficiency, including expertise with Microsoft Office tools, especially Word, Excel and Power point
Ability to travel as necessary

Nice To Haves

Two (2) years experience overseeing and evaluating job performance and development of team members, including assessment of knowledge retention, application and overall performance progress, experience successfully transferring accumulated knowledge and expertise to colleagues through performance coaching and providing advice/direction to others on performing work tasks
Demonstrated experience providing honest, timely, clear, specific and actionable performance feedback to others in a way that inspires growth and development while also maintaining individual self-esteem
Instructor led training design and facilitation
Knowledge of adult learning principles and familiarity with best practices to achieve learner retention and application
Years of operations experience and education may be considered in lieu of training experience
Experience with Learning Management Systems and web-conferencing tools

Responsibilities

Design, develop, implement and evaluate innovative learning and performance programs and strategies designed to increase satisfaction and success within a specific area/department or position, consistent with the goals and strategy of the organization.
Identify critical knowledge, skill and performance gaps and determine appropriate learning and development solutions to increase performance by conducting training need assessments, job-task analyses, and/or content analyses, and working closely with internal stakeholders and organizational leaders to analyze results.
Leverage operational knowledge and experiences to design, develop, deliver, and maintain training and reference materials aligned with stakeholder priorities and business needs that enhance and support training delivery for the population. This may include and is not limited to: curriculum modules, participant and facilitator guides, webinars, instructor-led courses, and online delivery.
Develop training courses leveraging current technologies for efficient and effective training delivery and aligned with instructional design best practices and adult learning principles.
Facilitates new hire training as well as additional job skills training through multiple channels.
Recommend and implement the most effective and efficient learning interventions to create exceptional outcomes, drive high-performance, embrace and support process/technology changes, and constructively resolve barriers and constraints.
Create testing and evaluations to assess the achievement of learning retention, knowledge application and business impact of learning and performance objectives and strategies.
Maintain order and efficiency in an environment of ongoing change. Utilize business partners, team members, and other diverse resources and continually assess and improve learning experience to align with department and/or position needs. Continuously share learnings to upgrade one's own and other's work performance.
Conduct research and maintain knowledge of new instructional design techniques, technology platforms, and latest training and developments resources by reviewing professional publications, establishing personal networks, and attending workshops.
Successfully lead multiple, simultaneous projects under deadline pressure.
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations; create a pleasant work environment by remaining professional in all interactions with customers, co-workers and leaders.
Perform additional duties as assigned by leadership.