Learning and Engagement Manager
About The Position
At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. Volunteers are central to Crisis Text Line's mission, providing empathetic, real-time support to people in their moments of need. Our Community & Education team equips volunteers with the training, guidance, and ongoing learning opportunities they need to provide exceptional support while growing personally and professionally. If you’re driven by purpose, passionate about creating meaningful learning and engagement experiences, and inspired to lead work that empowers volunteers and sustains their growth and connection, this is the role for you. Role The Learning & Engagement Manager will lead the newly established Learning & Engagement function within the Community & Education team, setting strategic direction and driving execution across supplemental learning, engagement, and recognition initiatives. This role is accountable for ensuring these efforts meaningfully advance organizational priorities while deepening volunteer capability, connection, and belonging. The Manager leads and develops a high-performing team to design and deliver impactful educational programs and engagement experiences informed by volunteer insights and data. Through a focus on quality, consistency, and continuous improvement, this role strengthens skills, fosters community, and supports volunteers throughout the full lifecycle of their engagement.
Requirements
- 5+ years of experience in learning, community education, customer education, enablement, or engagement programs.
- 2+ years of people management experience, with a proven ability to coach, prioritize, and drive performance.
- Demonstrated success building and delivering learning or engagement programs end-to-end, including ongoing education, cohort-based learning, or events.
- Strong ability to translate feedback and organizational priorities into scalable programs.
- Experience operating in ambiguous, fast-moving environments and building new functions or initiatives.
- Proven cross-functional partnership experience (e.g., Ops, Product, Clinical/SMEs, Marketing).
- Clear point of view on community engagement and learner experience; comfortable making tradeoffs and decisions.
- Ability to operate as a player-coach, balancing strategy with hands-on execution.
- Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
Nice To Haves
- Experience in nonprofit, healthcare, mental health, or volunteer-driven organizations.
- Background in customer education, community-led growth, or SaaS environments.
- Familiarity with LMS, community platforms, or event tools.
- Experience supporting external-facing or revenue-adjacent education programs.
- Volunteer experience
Responsibilities
- Provide strategic direction and prioritize initiatives to ensure learning and engagement programs advance organizational goals and volunteer impact.
- Lead and support Program Leads by setting clear expectations, fostering professional growth, and driving high-performing team outcomes.
- Oversee program operations and measure impact to ensure continued education offerings scale effectively across the full volunteer lifecycle.
- Bring deep expertise and a thoughtful perspective in community education, volunteer engagement, or learning program design to shape innovative and meaningful experiences.
- Guide the development of differentiated learning and engagement pathways that meet the needs of volunteers at varying stages of tenure, skill, and involvement.
Benefits
- Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
- Employer-funded HSA contributions
- Generous PTO, sick time, and 19 paid holidays with a winter break
- 12 weeks of fully paid parental leave after 26 consecutive weeks of service
- Monthly internet and mental health stipends
- Annual Wellness Stipend
- Home office and professional development stipends
- 403(b) retirement plan with employer contribution
- Sabbatical after 3 years of service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
