Retail Learning & Engagement Coordinator

American Eagle Financial Credit Union Incorporated•East Hartford, CT

3d•Onsite

About The Position

Join our team as a Retail Learning & Engagement Coordinator, where you’ll play a key role in delivering a smooth and effective onboarding experience for new and transitioning team members across the Retail Delivery network. In this highly organized and collaborative role, you’ll coordinate learning activities, maintain resources and tools, track progress, and ensure consistent execution of our learning frameworks—partnering closely with leaders and cross-functional teams. While not a training role, this position is essential in keeping our learning operations running seamlessly. If you’re an excellent communicator who thrives in a fast-paced, team-focused environment and can balance independent work with in-office collaboration, we’d love to meet you. Location – American Eagle Financial Center-East Hartford, CT Hours – Fulltime You Are Organized and Operationally Strong You expertly manage schedules, workflows, and moving parts. You keep onboarding, mentoring touchpoints, materials, and documentation on track. You anticipate risks before they become issues and ensure nothing slips through the cracks. A Consistent and Collaborative Communicator You communicate clearly and proactively with mentors, leaders, SMEs, and new hires. You keep expectations aligned, follow-ups timely, and ensure everything has visibility into progress, readiness, and next steps. A Process Improver You maintain clean, current, and user-friendly learnings tools and materials. You gather feedback, spot themes, and help strengthen learning operations by ensuring updates, accuracy, and consistency across the network. We Are A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights.

Requirements

This role requires Subject Matter Expertise and the ability to provide mentorship, guidance and training to other team members.
While this level of expertise will generally be attained with a minimum of 2-3 years in a previous training & development, or operations role and High School Diploma/GED.
Priority will be place upon the demonstration of the ability to meet qualifications without an absolute focus on duration of experience, in recognition that the attainment of such qualifications may be obtained at different paces by different individuals.

Responsibilities

Onboarding, Mentoring, and Early-Tenure Coordination Coordinates the end-to-end mentoring workflow across branches and MSSC (intake, touchpoints, documentation, tracking) to ensure a consistent experience.
Maintains visibility into where each new hire/mentee is in the process, what’s next, and what is at risk of slipping.
Coordinates mentor/mentee scheduling with Workforce Management and branch leadership, aligning timing to protect operational coverage and reduce disruption.
Manages reschedules and logistics to ensure sessions still occur when real-world schedules change.
Administers readiness requirements (pre-mentor checklist) and confirms prerequisites are met before mentors are assigned.
Flags early risks (missed milestones, readiness concerns, repeated training gaps) and escalates themes so the manager can intervene sooner.
Learning Reinforcement Tools, Materials Governance, and Session Support Supports training and mentor sessions using manager-approved content by coordinating schedules, materials, attendance tracking, and follow-up actions.
Reinforces expectations and confirms required activities are completed—without owning curriculum, program strategy, or governance.
Maintains centralized mentoring/onboarding tools (job aids, FAQs, checklists, templates, packets) so resources are usable and consistent across channels.
Coordinates updates with SMEs when processes, tools, or policies change and ensures changes are reflected in materials.
Handles documentation organization and version control so teams aren’t using outdated materials.
Collects feedback from trainers, MSSC leaders, and branch leaders; consolidates themes, risks, and what’s “breaking” into clear summaries for the manager.
Communication, Tracking & Administrative Support Coordinates learning-related communications to reinforce clear expectations, timelines, required activities, and follow-up across stakeholders.
Manages post-mentoring packet distribution/collection, records completion, and keeps documentation clean, timely, and audit-ready.
Maintains tracking/reporting for mentoring and onboarding milestones, session participation, and completion status so leaders have visibility.
Tracks mentor certification enrollment/completion and keeps status visible for leaders (e.g., who is eligible, in-progress, or overdue).
Coordinates recognition logistics (communications, celebration planning, appreciation options) based on manager parameters.
Where applicable, supports leadership-track mentoring logistics (pairing support, scheduling, communications, progress touchpoints) in partnership with the program lead.

Benefits

At AEFCU, your growth matters.
We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings.
Whether you’re building new skills or exploring new paths, you’ll be supported every step of the way, because when you grow, we all rise together.

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