Learning and Development Specialist

TownSq • Richardson, TX

1h • Onsite

About The Position

TownSq is seeking a dynamic and skilled Learning and Development Specialist to
join our company. This role will focus on designing, curating, and delivering
innovative training programs to meet the needs of both our external clients and
internal employees. As a key contributor to our organization’s growth and
success, the Learning and Development Specialist will leverage expertise in
adult learning principles to ensure product competency, industry knowledge, and
organizational alignment. This individual will be responsible for creating and
facilitating onboarding programs, developing and curating curriculum for diverse
training needs, managing subject matter experts, and assessing the effectiveness
of learning programs to ensure continuous improvement. With a portfolio of
multiple, complex products that interface with one another, this role requires a
deep understanding of our product ecosystem and the ability to design and
deliver tailored training programs that cater to different audiences, ensuring
both internal employees and external clients gain product proficiency.  This
position is onsite 5 days a week at our Richardson, Texas location.

Requirements

• Minimum of 3-5 years of experience in learning and development, instructional design, or training facilitation, preferably in a SaaS environment.
• Strong understanding of SaaS product ecosystems and the ability to translate technical concepts into user-friendly content.
• Expertise in adult learning theories, instructional design, and facilitation techniques.
• Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
• Excellent project management skills with the ability to manage multiple priorities and meet deadlines.
• Analytical mindset with the ability to measure learning outcomes and implement improvements.
• High emotional intelligence and strong interpersonal skills to build relationships with diverse stakeholders.
• 25% anticipated travel
• Travel may be required for in-person training sessions or company events.

Nice To Haves

• Bachelor’s degree in Education, Instructional Design, Learning and Development, or a related field.
• Experience designing training programs for both internal and external audiences is highly desirable.
• Experience working in a SaaS or technology-driven company.

Responsibilities

• Design, develop, and curate training programs and materials using adult learning principles to support product adoption and utilization.
• Create and maintain product-specific training content for external clients, including user guides, e-learning modules, webinars, and hands-on workshops.
• Develop internal training programs to enhance employees’ product knowledge, contextual understanding of product utilization, and industry expertise.
• Facilitate onboarding programs for new employees, ensuring their swift integration into the organization and alignment with company goals.
• Conduct live training sessions, both virtual and in-person, for clients and employees to ensure effective knowledge and/or skill transfer.
• Leverage a variety of learning modalities, such as instructor-led training, e-learning, blended learning, and microlearning, to engage diverse audiences.
• Develop, maintain, and optimize the organization’s knowledge base to ensure that learning resources are easily accessible, up-to-date, and relevant.
• Collaborate with subject matter experts to capture and document critical product knowledge and industry insights.
• Assess learning effectiveness through feedback surveys, performance metrics, and other evaluation methods.
• Continuously improve learning programs based on feedback, data analysis, and emerging industry trends.
• Monitor learning outcomes and report on training effectiveness to key stakeholders.
• Partner with cross-functional teams, including product management, customer success, and HR, to identify learning needs and develop targeted training solutions.
• Manage relationships with subject matter experts to ensure accurate, high-quality content and training delivery.
• Stay informed about industry developments and trends to ensure training programs remain relevant and impactful.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level