Learning and Development Specialist

The Boston Consulting Group•Chicago, IL

53d•$72,000 - $89,300•Hybrid

About The Position

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. Do you enjoy learning and helping others grow? Do you have a passion for creating memorable experiences? Does the idea of helping drive organizational change for BCG excite you? …then we want to meet you! Please take a moment to read through the below and submit your application BCG Learning and Development (L&D) delivers a world-class learning experience that accelerates our people's development, deepens their sense of belonging, and unlocks their potential to impact our firm, our clients, and the world. Our team supports the development of OneBCG consulting team members across North America (NAMR). This role will be part of our system and office-facing System Learning Engagement (SLE) Team. The SLE team supports the broader mission of L&D by bringing learning into the everyday experience of our staff. You will partner closely with the System Learning Manager to address staff development needs by directing learners to relevant resources and creating local learning experiences. You will collaborate closely with other NAMR L&D sub-teams to execute best-in-class in-person elements of our Learning Journey curriculum and accelerate organizational learning through campaigns. As the System Learning Specialist, you will serve as a key point of contact for new employees as they embark on their BCG career. You will play an instrumental role in their successful onboarding and skill development, which is critical to our ability to serve our clients with excellence. We are looking for someone who relishes working in a fast-paced, excellence-driven team. We are seeking an individual who has a passion for people development and delivering outstanding customer service, is highly organized, is energized by complex process and project management, enjoys event production, and who is keen to develop and challenge themselves in a diverse team setting with constantly evolving curricula, processes, and priorities. To be successful in this role, you will need to think on your feet, be solution-oriented, and communicate at all levels of the organization to deliver quality experiences for our participants and facilitators. You will also need to demonstrate that you can work independently and collaborate with a team, effectively handle multiple priorities, and comfortably adapt to last minute changes and demands. In addition, we are looking for someone who is comfortable with technology, including managing L&D's cloud-based Learning Management System (SABA).

Requirements

Bachelor's degree with at least two years of relevant business experience, preferably in event management, recruiting, training, public relations, communications or other people functions
Exceptional verbal and written communication skills
Proven strength in managing complex problems and demonstrating flexibility
Advanced Microsoft Office skills (including PowerPoint, Excel and Word)
Excellent organization and time management skills
Highest ethical standards and ability to respect all BCG and employee information as personal and confidential

Responsibilities

Develop deep knowledge and expertise of learning journey program(s) hosted in-person at the system/local-level, ensuring high-quality participant experiences
Provide guidance and help OneBCG client-facing staff navigate the broad L&D ecosystem
Coordinate logistics for system/local-hosted programs, including 1x per month onboarding programs, collaborating with relevant functions such as HR, Office Services, and IT teams
Execute system/local-hosted campaign efforts that further activate business priorities, usually minimum 1 per quarter
Manage onsite coordination of all components of program execution, such as internal presenters, external vendors, catering, and affiliation events
Partner closely with members of Learning Topic Activation teams and across SLE team peers to deliver exceptional learning journey programs
Observe and collect program feedback to share back with relevant stakeholders as appropriate and make suggestions for continuous training program improvement based on feedback
Develop proficient knowledge and expertise of SABA to support program management and digital tools like Slack and Trello to support teaming and collaboration
Uphold explicit System Learning Engagement sub-team norms, help to cultivate an inclusive team environment, and support onboarding and mentorship of new sub-team members
Perform additional special projects as needed to support L&D priorities

Benefits

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis

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