Learning and Development Manager - Waterford

Virginia Credit Union•Midlothian, VA

About The Position

PRIMARY FUNCTION: This role is responsible for designing, delivering, and evaluating impactful learning programs that align with business objectives, regulatory requirements, and professional development needs. The Learning and Development Manager will use their knowledge, experience, and professionalism to support a team of Learning and Development employees on the Onboarding and Continued Education segment of the Learning and Development team. This role will collaborate with business leaders, subject matter experts, and team members in both the Eastern and Western regions to develop future-ready skills, support organizational growth initiatives, and ensure employees have the knowledge needed to successfully perform their jobs now and in the future. The Learning and Development Manager oversees training strategy for the Onboarding and Continued Education portion of the Learning and Development team, fostering a culture of collaboration, recognition, and continuous improvement. This position will work predominantly in the Eastern region but will need to travel and work in the Western region regularly, and will manage remote team members.

Requirements

In-depth understanding of techniques and philosophies of adult learning
Comprehensive knowledge of financial institution functions, philosophy, products, services, and delivery channels
Required in-depth knowledge of branches, contact center, support services, and resolution operations, policies, and procedures
Proficiency with using Microsoft 365
Excellent communication skills (written, verbal and presentation)
Experience with the design and delivery of training materials and/or courses covering a wide array of sales, operational and employee development topics
Strong analytical skills with the ability to interpret learning data and business impact
Self-motivated with strong organizational and time management skills
Works independently and interdependently
Works effectively with all levels of employees and exercises good business judgment
Demonstrates effective leadership within team and organization
Ability to serve as professional coach to others
Demonstrates a high level of creativity, innovation, and drive for improvement
Demonstrates proficiency in conducting training courses covering a wide array of operational and employee development topics
Demonstrates project management skills
Demonstrates adaptability and strong critical thinking skills
Exhibits self-motivation and being a team player
Builds strong working relationships, internal and external to the organization
Travels between the East and West regions and all branches as needed
Prefer a four-year college degree in Adult Education, Human Services, Human Resources, Business, or related field.
Must have 7+ years’ experience with formal classroom training and people management.
Experience with financial institution operations is required.

Nice To Haves

Preferred in-depth knowledge of lending operations, policies, procedures, and supplemental lending products and services
Preferred in-depth knowledge of VACU’s sales philosophy and practices

Responsibilities

Exemplifies a contagious and positive work ethic
Inspires others and models the behaviors of genuine, caring, and friendly
Acts as a collaborator who contributes valuable ideas and feedback and can be counted on to meet commitments
Shows initiative and makes decisions with little or no supervision while maintaining accountability for such actions
Recruits, onboards, and mentors new team members
Evaluates and implements new learning technologies
Demonstrates a thorough knowledge of and experience with ISD principles and methodology including analysis, design, development, implementation, and evaluation of learning programs
Proactively identifies training needs through needs assessments, presenting recommendations for learning and performance solutions to address performance gaps
Leverages appropriate resources and tools to design, develop and deliver superior training solutions.
Evaluates the transfer of classroom training to the job (department impact/individual performance impact) of promotions, courses, special projects, curriculums and implements changes and enhancements as needed (Level 3 evaluation)
Ensures the success and effectiveness of training programs through the establishment of metrics, assessments, tracking and reporting by trainers, mentors, and clients
Implements changes and enhancements to training and materials as identified by evaluations, clients or received feedback
Creates and maintains key partnerships/relationships across all areas and levels of VACU
Provides reports/summaries on learning effectiveness
Designs, develops, and delivers interactive learning solutions around the following: New hire orientation, Operations/systems training, All products and services, Sales, Lending processes and guidelines, Business Services processes and guidelines, Applicable regulations, policies, procedures, and guidelines, Refresher or reoccurring training
Demonstrates advanced proficiency in presentation and facilitation skills
Aims to introduce non-traditional approaches to learning and development, including the latest in digital learning methodologies
Effectively manages multiple projects simultaneously
Manage behavioral issues during training
Performs tasks using the learning management system
Prepares learning management system reports
Enrolls and drops workshop participants
Creates courses and classes
Uses advanced software applications (i.e., Articulate StoryLine, etc.) to develop eLearning modules
Serves as a back-up for identified training as needed
Maintains an in-depth level of knowledge in the use of the following PC programs/software: Microsoft 365, Internet/Intranet, Affinity Edge, Temenos, M360, Workday, Webxtender
Plays an integral role in the success of meeting the department goals
Complies with all published enterprise level policies and procedures including, but not limited to, Risk Management policies
Completes all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security
Reports on all Risk Management Policy violations in accordance with policy
Performs general administrative duties
Communicates special learning events and/or external learning opportunities
Setting up and breaking down the training rooms
Schedules training equipment requests
Schedules participants for requested sessions
Schedules the various training facilities
Other duties may be required and assigned by the supervisor/manager
Demonstrates being an exemplary role model
Fosters a learning culture throughout the Learning and Development team by encouraging knowledge sharing, engagement, and empowerment
Identifies skills and knowledge gaps within Learning & Development team members
Designs and implements a developmental plan for Learning and Development employees with the assistance of the VP of Talent Development
Conducts VACU’s performance management processes and monthly one-on-ones for each of their employees
Assists the VP of Talent Development with creating and monitoring the success of team goals and metrics
Assists the VP of Talent Development with team engagement