Learning and Development Specialist

Idaho Health Insurance Exchange • Boise, ID

17h • Onsite

About The Position

The Training Specialist is responsible for creating and training deliverables to include in-person training (group or individual) as well as supporting materials/documentation for call center and other Your Health Idaho employees.

The Idaho Health Insurance Exchange, dba Your Health Idaho, was established in 2013 by Idaho House Bill 248. We are an independent entity overseen by a 19-member Board of Directors. Your Health Idaho is Idaho’s online marketplace where Idaho individuals, families, and small businesses can shop, compare, and choose the health insurance that’s right for them. We are also the only place where Idahoans can apply for and receive a tax credit that can pay for some or all of their monthly premiums. Your Health Idaho has received multiple awards for our culture and is recognized as a premier employer in the Treasure Valley.

Requirements

• BA/BS in related field or equivalent through professional experience
• 3+ years combined experience in customer service, training, or supervision that includes call center environment
• Demonstrated proficiency to successfully develop and deliver training programs for adult learners
• Excellent communication skills, both verbal and written, as well as strong facilitation skills
• Strong problem solving, business analysis, and reading comprehension skills
• Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications
• Ability to work in a fast-paced workplace, adapt to a continually evolving environment, and work independently with limited supervision
• A committed team player with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships
• Ability to assume responsibility and maintain confidentiality consistent with the values and integrity of YHI

Nice To Haves

• Knowledge of the health insurance market and/or ACA policy preferred

Responsibilities

• Provide and facilitate training to consumer support team and other Your Health Idaho employees both during onboarding and ongoing as needed.
• Conduct needs assessments, identify gaps, and analyze effectiveness of training programs.
• Develop reinforcements and determine/recommend methodologies to bridge gaps, improve effectiveness, and provide ongoing learning opportunities.
• Create and maintain a positive and professional learning environment by utilizing a variety of training methodologies, techniques, and learning tools to ensure maximum effectiveness of procedure documentation and training programs for the adult learner.
• Collaborate with internal stakeholders to assess training needs and determine, develop, and deploy appropriate training.
• Support the implementation of new systems and technologies by developing and /or deploying appropriate training.
• Maintain Learning Management System and identify opportunities for improvement to system and leveraging available functionality to drive learner engagement, retention, and reporting.
• Deliver, project, and motivate adult learners through effective training methodologies both in group and individual dynamics.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level