Learning and Development Manager III

TX-HHSC-DSHS-DFPS • Lubbock, TX

2d

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. What You Get Beyond Your Paycheck When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save. Here’s what you get as a full-time employee: 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for) Optional dental, vision, and life insurance—at rates much lower than most private plans Flexible spending accounts for added tax savings on health and dependent care Employee discounts on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster. You can see all the details here: ERS recruitment brochure Brief Job Description: Performs complex (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department involving establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Requirements

• Knowledge of local, state, and federal laws and regulations relevant to a business function, division, or department.
• Knowledge of the principles and practices of public administration and management.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in the use of a computer and applicable software.
• Ability to maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.
• Ability to manage business function, division, or department activities.
• Ability to establish goals and objectives.
• Ability to devise solutions to administrative problems.
• Ability to develop and evaluate administrative policies and procedures.
• Ability to prepare reports.
• Ability to communicate effectively.
• Ability to supervise the work of others.
• Applicants for position must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.
• Five years’ experience in Child Protective Services, Child Protective Investigations, or DFPS programs/services demonstrating increasing responsibilities.
• Graduation from an accredited four-year college or university with major course work in human resources, organizational development, education, or related field OR four (4) years full-time supervisory or managerial experience in a social service or similar field which must include: analysis of work problems having an administrative aspect; interpretation of complex written material; planning, organizing, overseeing, and coordinating requirements for support services or program operations where a wide range of demands are involved including interpretation and implementation of policy and procedure.

Nice To Haves

• Experience in supervising others preferred.
• Experience delivering classroom and/or distance learning training preferred.
• Prior leadership experience in any performance-based field.

Responsibilities

• Confer with executive management to develop strategic plans and long- and short-term goals for the department.
• Consults with internal and external stakeholders to engage in initiatives and awareness efforts to identify barriers to effective customer service to meet established Learning and Development goals.
• Collaborate and communicate with department management to formulate and develop plans, goals, procedures, and programs to meet specific training needs for direct reports and stakeholders.
• Manage the preparation, development, review, revision, and implementation of legislation.
• Reviews and analyze legislation related to learning and development.
• Develops implementation plans for relating to legislation that affect learning and development.
• Tracks the training attendance and the completion of legislatively mandated training requirements
• Review and approve documents and reports developed by employees to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.
• Review training assessments and evaluation reports to ensure the appropriateness and accuracy of training content, confirming that materials align with agency needs, comply with established standards, and meet stakeholder expectations.
• Review and evaluate training materials for professional appearance, clarity, and thoroughness in detail meeting the intended goals and objectives.
• Plan and develop a budget for a business function, division, or department.
• Oversee financial activities to ensure alignment with authorized budget allocations.
• Plans a budget for training and development activities to ensure adequate allocation of resources and alignment with organizational priorities.
• Manages day-to-day activities within a business function(s), division(s), or department(s).
• Directly supervises Training and Development Specialist and communicates with employees.
• Manage the day-to-day operations for employees assigned to them, such as ensuring staff are managing their own time and leave, managing travel, and other administrative duties to ensure the agency’s business needs are met.
• Plan, direct and monitor the development of training services.
• Project manages the development of training services by direct reports.
• Provide direct reports with clear direction and information on responsibilities and work performance expectations.
• Manages training delivery schedules and procedures, ensuring program needs and staffing workloads are met for new hire and ongoing training certification of staff.
• Conducts quality assurance on training delivery via observations, monitoring feedback in the learning management system and by reviewing evaluation reports and analyzing performance.
• Conducts team meetings, disseminates team expectations and adherence to work rules.
• Ensures required assignments and trainings have been delivered on time to staff participants in training sessions.
• Ensures curriculum and content is maintained with current policy updates.
• Manages the development and/or delivery of asynchronous, synchronous, and blended learning training methods developed by direct reports.
• Assign workflow of development projects ensuring equitable distribution of assignments.
• Ensures personnel actions and other human resources activities are conducted in line with organizational policies to foster a fair, transparent, and respectful work environment.
• Manages staff development plans and activities.
• Create and monitor progress on performance development plans for direct reports.
• Plans and coordinates professional development services for direct reports to enhance job performance, build competencies, and support career growth.
• Oversee the advancement of staff through training and effective use of employee development plans.
• Evaluate performance through direct observation and assessment of course evaluations and assessments.
• Conduct performance evaluations at least annually.
• Meets with staff regularly to provide feedback regarding performance
• Provides guidance, consultation, and serves as a subject matter expert to the training unit, agency leadership, management, staff, and stakeholders regarding training policies and procedures
• Implement appropriate personnel actions to foster a consistent and ethical work environment.
• Establishes goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and manages evaluation activities.
• Plans, leads, and organizes initiatives to achieve tasks, complete projects, and meet program deadlines.
• Develops monitoring plans for achieving established goals by assigning, setting priorities for tasks and activities, and monitoring and reporting on the progress.
• Reviews and evaluates training reports to ensure training outcomes align with organizational goals.
• Participates in program improvement meetings to provide updates on training and gain insight into training needs.
• Develops annual training schedules for basic skills development and certification courses to ensure program needs are being met.
• Develops training implementation plan prioritizing required offerings for basic skills development, certification needs and new training release.
• Identifies and assesses annual training needs and goals in collaboration with stakeholders. Meeting with stakeholders to ensure training priorities are aligned with strategic goals.
• Develops and implements techniques for evaluating business function(s), division(s), or department(s) activities.
• Creates training performance metrics and identifies outcomes for employees.
• Produces and integrates techniques for working with employees, which includes a review of completed work, conferences, and unit meetings.
• Designs and execute guides, assessments, and tools to evaluate training related job duties.
• Evaluates budget requests, monitors budget expenditures, and adjusts as necessary.
• Evaluates requests for use of agency funds for business need and return on investment.
• Monitors the use of agency funds to procure professional development opportunities for staff, and makes adjustment recommendations
• Monitors travel and overtime budgets to ensure compliance with program, division, and agency guidelines.
• Provides input in the development of new policies and procedures, and monitors compliance with policies and procedures.
• Conducts annual review of DFPS Learning & Development process and procedures related to training delivery, to assess applicability to the current business needs.
• Provides guidance in procedure development to ensure compliance with timeliness, quality, and consistency of training.
• Monitors trainer classroom and online delivery performance for compliance with agency policies and compliance with division operational procedures supporting the development of agency personnel.
• Monitors course development for compliance with agency policies and compliance with division operational procedures supporting the development of agency personnel.
• Provides technical expertise and guidance regarding questions related to the business function, division, or department.
• Provides guidance and technical expertise regarding training policies, procedures, regulations, rules, and guidelines and oversees initiatives relating to training.
• Responds to training needs inquiries from stakeholders.
• Provides guidance for scheduling, registration, and availability of training and development resources.
• Provides training and development expert guidance by participating in agency committee and workgroup meetings.
• Provides recommendations to management for travel policy best practices.
• Identifies areas of needed change and makes recommendations to improve operations.
• Represent DFPS Learning and Development on agency and enterprise committees and workgroups as a training expert to assess, identify and recommend training opportunities to enhance performance needs.
• Evaluates DFPS Learning and Development process and procedures assessing applicability and sustainability, suggesting appropriate measures for improvement or enhancement.
• Participates in internal and external stakeholder engagement initiatives and awareness efforts and identifies barriers to effective customer service and makes recommendations to improve learning and development protocols.
• Collaborates and communicates with department management to formulate and develop plans, procedures, and programs to meet specific training needs for direct reports and stakeholders.
• Compiles and analyzes data to evaluate training outcomes and identifies areas of improvement for stakeholders.
• Prepares management and productivity reports.
• Compiles annual data reports to identify training resource allocation.
• Prepares reporting analysis for project portfolio management (PPM) time systems
• Provides professional oversight and guidance to other occupations or support staff, including management-level staff, to ensure compliance with and adherence to regulatory standards and established procedures.
• Relays management decisions and key updates to staff regarding agency and department activities to align with established standards and procedures.
• Provides direction to staff regarding activities and operations of functional areas and oversees the improvement of the program operations.
• Provides staff with tools and information needed to carry out their responsibilities, to succeed in their work, and ensures compliance with established protocols.
• Performs related work as assigned.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees