Learning and Development Coordinator

Child and Family Services of Erie County, Inc.•Buffalo, NY

22h•$26 - $28

About The Position

The Residential Learning and Development Coordinator is responsible for the coordination and oversight of training needs for the residential department. The Learning and Development Coordinator will develop and revise all required trainings, develop supplemental trainings as needed, and manage the schedule to ensure training needs are met in a timely fashion.

Requirements

A Bachelor’s degree in education, communication, or human services
Minimum of 2 years experience developing, conducting, presenting, tracking and leading training programs required
A valid NYS driver’s license
Excellent written communication skills and dynamic oral communication skills
Standing, walking, climbing, stooping, kneeling and occasional lifting and/or moving more than 25 pounds may be required

Nice To Haves

Management experience preferred
Experience in human services preferred

Responsibilities

Assess training needs for new and existing employees
Design and utilize assessment tools to measure training effectiveness
Identify internal and external training programs to address competency gaps
Monitor external environment for changing regulatory areas
Organize, develop or source training programs to meet specific training needs
Develop training aids such as activities, competency assessments, PowerPoints, manuals, and handbooks
Present training programs using recognized training techniques and tools
Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching
Keep current on training design and methodology
Track and report on training outcomes
Provide feedback to program participants and management
Maintain department employee training records.
Maintain Train the Trainer Certifications needed to educate employees. These certifications include, but not limited to, Therapeutic Crisis Intervention for Instructors, CPR/First Aid Instructor Certified, CARE Educator, etc.
Partner with internal stakeholders regarding employee training needs
Manage and maintain in-house training facilities and equipment
Responsible for ongoing training evaluation and making necessary adjustments to the training as needed.
Establish and maintain relationships with external training providers
Coordinate off-site training activities for employees
Handle logistics for training activities including venues and equipment
Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions