Learning and Development Class Administrator

Express Employment International•Oklahoma City, OK

45d•Hybrid

About The Position

Join our dynamic team as a Learning & Development Class Administrator, where you'll play a key role in contributing to impactful training for diverse audiences. You'll coordinate both in-person and virtual classes at our corporate headquarters, manage courses in our Learning Management System (LMS), and collaborate with trainers, learners, and stakeholders to ensure seamless training events. From scheduling and facilitating Zoom/Teams sessions to managing email marketing campaigns for learning reinforcement, you'll contribute to the success of our training programs. This position sits within our Oklahoma City based corporate office, currently with an expectation to be onsite 80% of the time.

Requirements

Bachelor's degree in education, business, or related field preferred; or minimum 5 years' experience in training coordination, LMS administration, or similar roles
Demonstrated intermediate skills in Outlook, Word, Excel and PowerPoint for training coordination and communication
Ability to provide excellent support to learners and stakeholders, addressing inquiries and needs promptly and professionally
Ability to produce high accuracy in LMS management and class coordination while proactively completing tasks and supporting team goals
Deliver clear communications and collaborate with team members to enhance training programs and support department initiatives

Nice To Haves

Experience with Zoom and Microsoft Teams preferred for producing and supporting virtual training sessions

Responsibilities

Class Administration:
Coordinate live and virtual training classes: Schedule sessions based on field needs, secure venues through the support of Events & Travel team, prepare and distribute materials and interactive components, handle attendee communications, and manage setup before, during, and after
Facilitate communications and logistics: Schedule meetings between attendees and departments, procure and e-mail gift cards and act as liaison handling communications between headquarters staff and attendees
Produce virtual classes behind-the-scenes: Upload materials for attendee download, organize breakout rooms, assist trainers with polls and annotations, admit participants, and provide support to learners and trainers during sessions
Maintain course reinforcement resources: Manage email marketing campaigns, schedule practice calls, oversee Teams Channels for class attendees, promote upcoming training, and maintain records of class content and materials
Drive continuous improvement: Enhance training programs by gathering and incorporating feedback from trainers, learners, and field staff, adapting to evolving needs
Support department operations: Provide communication support, maintain department supplies, coordinate with vendors for training class needs, assist other learning coordinators, and contribute to special projects as needed
Learning Management System Administration:
Configure LMS class registration: set up class settings for diverse audiences, assign trainers, upload pre-class materials, and enroll users in classes and curricula
Manage LMS content: Create and update workspace pages with class descriptions, registration links, and downloadable materials in the LMS
Close LMS classes and communicate: Record attendance, issue certificates and send final communications and enrollment confirmations to learners and franchise owners via email
Analyze LMS performance: Run reports on enrollment, completion rates, and engagement analytics, exporting and formatting data using Excel for stakeholders