Learning and Development Assistant

C&F Bank•Toano, VA

10d•Onsite

About The Position

The Learning and Development Assistant supports the development, coordination, and facilitation of training programs for employees and managers in a community banking environment. This role focuses on designing and delivering training sessions (virtual and in-person) that reflect the bank’s mission of community engagement, customer relationship-building, and regulatory compliance. The Trainer updates course content to address banking products, services, and compliance, coordinates learning curriculums, and conducts assessments to identify development needs. Administrative responsibilities include scheduling events, preparing instructional materials, and maintaining training records.

Requirements

Bachelor’s degree in education, business, or a related field (required).
Minimum of 2-5 years of experience in training facilitation, preferably in community banking or the financial services sector.
Strong written and verbal communication skills.
Expertise in classroom management, engagement techniques, and online platforms.
Proficiency in scheduling, coordination, and time management.
Analytical skills for administering and analyzing surveys.
Ability to work independently and collaboratively.
Must be able to travel to all Bank locations, including subsidiaries.
Employee may experience the following physical demands for extended periods of time: view computer monitors, keyboarding, sitting, motion of fingers/hands/wrists, and standing/walking.
Work is performed onsite in an operational office environment.

Nice To Haves

Certification in training (e.g., ASTD, PHR/SPHR) is a plus.
Knowledge of community banking operations, compliance, and HR processes (preferred).

Responsibilities

Deliver training programs on banking products, customer service, compliance, and community engagement, including classroom lectures, online courses, and self-study sessions.
Facilitate onboarding, technical, and system training for new hires and existing staff, emphasizing the bank’s role in the community and its relationship-driven approach.
Create and update instructional materials, job aids, presentations, and communications tailored to community banking operations.
Collaborate with subject matter experts to develop and revise course content, including fraud prevention, business banking services, and financial wellness.
Lead skill development exercises, role-playing, and team-building activities that reflect community values and customer-centric service.
Collect feedback from attendees to improve future sessions and ensure alignment with community banking goals.
Design training curricula and develop program materials that address the unique needs of community banking, including local market trends and regulatory requirements.
Plan and coordinate annual training calendars and special events, such as community involvement initiatives and local outreach programs.
Track attendance, registration, and individual progress in the Learning Management System.
Set up classrooms and ensure a conducive learning environment that reflects the bank’s commitment to community and customer service.
Draft communications for instructors, guests, and attendees regarding logistics and prerequisites.
Conduct assessments and analysis to identify new development needs, especially in areas like compliance, customer service, and community engagement.
Recommend training methods and enhancements based on feedback and performance results, with a focus on improving banking operations and customer relationships.
Create effective measurement, evaluation, surveys, and reporting processes for course delivery.
Monitor and report on training effectiveness during orientation and career development periods.
Maintain documentation of all participants in company-wide workshops and training events, including community outreach and volunteer activities.
Support Human Resources in performance assessments and development plans, especially those related to banking operations and compliance.
Track and maintain a database of conferences and external development opportunities relevant to community banking.