Learning and Community Engagement Assistant

Duke Careers • Durham, NC

5d • $20 - $31 • Onsite

About The Position

Sarah P. Duke Gardens is a 55-acre botanic garden in the heart of Duke University that inspires transformative learning, promotes wellness and builds community. More than 600,000 people visit the Gardens annually. The Learning and Community Engagement team offers a broad range of ways to engage visitors and program audiences in garden-inspired learning. The Learning and Community Engagement Assistant is responsible for a combination of frontline visitor service and administrative support for all program areas of the Learning and Community Engagement team, including school programs, tours, adult and university programs, volunteers and visitor experience.

Requirements

• Excellent frontline customer service, phone etiquette and practical problem-solving skills.
• Proficiency with computer programs including Word, Excel, Teams, SharePoint, Adobe Acrobat, Airtable or similar databases and the ability to learn new technology quickly.
• Collaborate effectively across staff teams and be proactive in sourcing information.
• Ability to manage and prioritize multiple competing projects and goals while remaining organized and completing tasks in a timely manner.
• Maintain focus amid frequent interruptions.
• Basic math functions necessary for financial reconciliation and database management, including calculations using fractions, percentages, and ratios.
• Attention to detail.
• Capacity to communicate effectively and tactfully with many different audiences and constituencies through multiple methods.
• Dedication to creating and supporting a safe, inclusive and welcoming environment for teammates, volunteers, and program participants.
• Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor’s degree program or equivalent professional certifications.
• Work generally requires four years of clerical or research experience to acquire strong skills in administrative or project research responsibilities as well as accepted office management, communications and research practices. A bachelor's degree in a field of study directly related to the specific position may be substituted forthe education and two years of the experience requirement. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Responsibilities

• Participate as a key member of the Learning and Community Engagement staff, working to serve visitors, program participants and Gardens members at the highest level of customer service.
• Develop, implement and maintain data management systems for all program audiences in databases, spreadsheets, shared calendars and registration software.
• Regularly update operations manual to document systems processes.
• Establish and follow data entry protocols for an efficient and effective workflow, maintain organized records and produce timely reports.
• Assist in managing registration process for various programs areas, including adult, family, university and school programs, summer camps and tours. Input programs into registration software, prepare contracts, advise program staff on enrollment status and communicate other key program details to staff, volunteers and student workers.
• Process secure payments, reconcile revenue across program areas, maintain point of sale equipment and liaise with Duke University departments that oversee program accounts and establish secure payment processes.
• Assist in Welcome Center front desk operations. Interface with visitor experience volunteers and student workers.
• Assist in inventory and restock of visitor services supplies.
• Respond to phone calls, emails and in person questions from visitors and program participants.
• Collaborate with Learning and Community Engagement staff to evaluate and improve visitor service.
• Assist in maintaining program spaces including Welcome Center visitor resources, classroom supplies, AV equipment and other program resource materials.
• Maintain knowledge of garden and program areas through participation in meetings, tours and trainings.

Benefits

• Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees