League Support Technician (NBA)

Sportsmedia Technology Corp•Jacksonville, FL

35d•Onsite

About The Position

As a League Support Technician, you will provide game day support for games and events with the NBA and its affiliated leagues. During the league seasons, flexibility is key as the workday could be morning, afternoon or night shifts based on league game schedules. You will be responsible for ensuring SMT/NBA resources are functional pregame as well as monitor multiple systems and applications during live events. Additionally, you are expected to troubleshoot multiple systems and connections in the event of irregular or total loss of functionality. This role requires the ability to work nights, weekends and holidays throughout NBA season, including preseason and summer league, as well as affiliated league schedules. This position will report on-site to our Jacksonville, FL office and relocation assistance is not provided for this opportunity.

Requirements

Knowledge of computer hardware, software, and Windows OS
Excellent attention to detail
Basic Sports Rules Knowledge
Strong verbal communication and interpersonal skills
Open availability (must be available to work daytime, night, weekend, and holiday games)
Previous technical troubleshooting skills preferred
Ability to: Quickly process feedback from the system and adjust in real time
Ability to: Work well under pressure and complete tasks on time
Ability to: Follow daily checklists and other written procedures
Ability to: Works independently and without direct supervision
Ability to: Travel 2-3 weeks per year
Ability to: Provide Events support during the off-season and when needed
Ability to: Must be reliable in execution of assigned tasks and detail oriented
Ability to: Must be dependable in terms of punctuality and task performance efficiency
Ability to: Able to complete assigned projects and assignments in a timely manner
Ability to: Can obtain a passport, or other authorization into various worldwide locations

Responsibilities

Systems support for all NBA league, systems and applications
Monitors multiple systems and applications
Works within a group to ensure that our services are delivered successfully
Creates and continues an open communication platform with SMT and its clients
Communicates with staff on-site for verification of SMT system deliverables
Performs system maintenance when necessary – both on and off-site
Troubleshoots system components – computers, cameras, cables, printers, networks, and SMT software
Assists in testing all related hardware and software, diagnoses problems and recommends solutions for debugging
Logs tickets for all calls, emails, or any issues communicated to the help desk