Leadership Solutions Partner - Americas

CCL Global Careers • San Diego, CO

1d • $140,000 - $155,000

About The Position

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you’ll have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients’ success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe. General Summary The Leadership Solutions Partner is a skilled facilitator, knowledgeable consultant, and experienced solutions designer who develops and delivers a variety of CCL custom engagements across multiple leader levels. Partners with sales to build client confidence in CCL capabilities, win business, and achieve custom revenue and margin targets. Serves on account teams as a Lead in the design and delivery of solutions. Works collaboratively with other members of the Design and Delivery function and/or Account Teams as a shared resource for Client work. As a SME for design and delivery, and client relationship management, helps build capability for internal and on call facilitators in solution design, frameworks, assessments, and client relationship management (CRM) skills as needed.

Requirements

• Master’s degree in business, organizational development, human resources/training, industrial/organizational psychology, or other related field is required.
• Minimum 8 or more years’ experience in business, organizational development, HR, or corporate training role(s), preferably in a global, complex organization.
• Proven experience designing and facilitating EDI initiatives and programs.
• Expertise in the development of complex customized leadership development solutions for individual leaders as well as system-level change initiatives.
• Deep knowledge of relevant content areas, including the fields of management/leadership, organizational development, talent development, adult learning theory, and human resource development required.
• Demonstrated business acumen in a corporate setting and ability to apply it in solution design and facilitation required.
• Able to recognize, cultivate, and build new client/revenue opportunities as they emerge during programmatic work.
• Demonstrated relationship and influence skills needed to attract, retain, and grow client relationships.
• Strong facilitation and program delivery skills both in face to face and Live on Line environments
• Demonstrated ability to work with and influence upper middle management to senior executives displaying executive presence in the classroom.
• Effective interpersonal skills for interaction with clients, participants, and staff.
• Ability to perform successfully as a solo, team, or lead facilitator across a wide range of programs.
• Flexible, adaptable with clients, colleagues and organizational needs.
• Exceptional organizational and planning skills to balance competing client demands.
• Significant experience using technology options for designing and facilitating learning – i.e. webinars, podcasts, online simulations etc.
• Demonstrated understanding of organizational business models and financial goals. Able to incorporate understanding of the economic, financial and organizational drivers of a particular client or industry to design solutions and demonstrate organizational impact of the solution.
• Flexibility to travel up to 40%.
• Learning Agility: Willingness to learn from experience; growth mindset; committed to continuous improvement
• Client Focus: Views their work through the client's lens to ensure the best possible outcome for our clients; bias for action; commitment to service.
• Business & Financial Acumen: Understands business operations within the organization and the competitive environment; financial acumen, awareness, and knowledge of how actions impact the bottom line.
• Process Discipline : Understands process as critical to ease of execution, client satisfaction, and innovation; creates a team environment where both they and their team are always conscious of the processes; holds team accountable to process.
• Digital Skills : Uses information in various digital formats effectively and efficiently to perform job tasks; program design/development using blended/virtual learning methodologies and technologies. Proficient in Teams, Zoom, WebX or other on line collaboration tools.
• Strategic and Systemic Thinking: Ability to see the whole, the components, the connections and the future possibilities; lead and manage change, influence up and across the organization, and work across functional areas.
• Interpersonal and Organizational Savvy: ability to read situations and audiences, manage conflict, and negotiate complex solutions. Build and maintain relationships, radical candor, and managerial courage.
• Communication: Excellent communication skills required for writing, presentations and training.
• Decision Making: Timely, data driven, decision making with limited information, emergent variables and competing requirements.

Nice To Haves

• PhD or other doctoral degree is a plus.
• Proven experience working in or consulting with Fortune 100 clients is a plus.
• International work experience and executive coaching are a plus.

Responsibilities

• Participates on client account teams as subject matter expert in discovery, design and client relationship management in partnership with sales, project management and other account team members. With client team, works to win and grow business. Is a key member of the team, conducting discovery, designing, developing, and delivering custom solutions along with training other practitioners in the delivery of the solution.
• With client team, develops and implements client acquisition and retention strategies. Supports CRM for a key set of major clients. Quickly builds credibility with the client through understanding the client organization and by designing solutions that work within the client’s organization context.
• Identifies and pursues emergent sales possibilities in the classroom and in partnership with the sales team. With sales and the client, designs and leads discovery processes to assess client needs and determine desired solution outcomes. Aligns outcomes with CCL portfolio and sells CCL’s capability to deliver outcomes.
• Using sound adult learning principles, instructional design methodologies, and the breadth of CCL’s capabilities, designs and develops quality leadership development solutions with both individual and organizational impact. Ensures solutions are financially viable and contribute positively to CCL margins.
• Skillfully facilitates group process; reads and responds to climate issues, quality of facilitation significantly deepens solution impact. Collaborates with other CCL individuals and teams in developing content, materials, use of assessments, etc. for new and/or revised portfolio content or for custom solutions.
• Collaborates with CCL staff on the development of new program designs including the development of content, exercises, cases, and simulations. Communicates and negotiates solution design and delivery with clients within established guidelines
• Partners with account team members to develop planning, communication and processes for client ease throughout implementation. Ensures smooth transition of ongoing delivery of solutions to on call facilitators or Leadership Solution Facilitators.

Benefits

• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Various voluntary options for additional plans or coverage levels

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level